Miranda Antunez
Willis,Texas
Summary
Driven and adaptable professional with a strong work ethic and natural leadership skills. Seeking a full-time remote position in cyber security within the finance or technology sectors. Excel at achieving team goals while maintaining high standards and independence. Committed to continuous professional development, bringing fundamental expertise and a passion for learning and adapting with evolving technology.
Overview
4
4
years of professional experience
Work History
Customer Contact Associate
TCM Bank
06.2022 - Current
- Provide high quality customer service to TCM customers
- De-escalate difficult situations and take ownership to obtain a resolution for customers.
- Work with team members and across departments to complete customer requests
- Assist leadership to fulfill operational requests and communications.
- Skilled at working independently and collaboratively in a team environment.
- Work effectively in a fast-paced environments
- Work well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Quality Assurance Analyst
ROI Solutions
01.2022 - 06.2022
- Listen and review recorded calls, evaluate calls, audit customer data, conduct data entry, analyze data trends, and assist management with coaching activities.
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Customer Service Representative
ROI Solutions
07.2021 - 01.2022
- Take inbound calls
- Provide a personalized experience
- Assist customers with finding a suitable home
- Educate on application processes,
- Assist with technical issues,
- Maintain high-quality assurance scores
- Provided team support by aiding as a subject matter expert on policies and procedures.
Operations Manager
Infinite Resources
05.2020 - 07.2021
- Oversee sales operations
- Manage billings and payments
- Research products and customer markets
- Manage an e-commerce website
- Handle customer requests
- Ensure compliance with all local and federal regulations and requirements.
- Supervised operations staff.
Education
Master of Science in Computer Science - Cybersecurity Engineering
Colorado Technical University
11.2025
Bachelor of Science in Computer Science - Cybersecurity Engineering
Colorado Technical University
07.2024
High School Diploma -
James Madison High School
05.2020
Skills
- Bilingual: English & Spanish
- Communication
- Remote Work Environment
- Critical Thinking & Problem Solving
- Typing: 80 WPM
- Data Entry
- Data Analysis
- Spreadsheets
- Computer Programming: C, Perl, HTML 5, CSS, Visual Basic, Unix, SQL, Java
- Quality Assurance Auditing
- Operating Systems: Windows, Linux, Unix, Windows Server
- Databases: Oracle, SQL, MySQL, Microsoft SQL Server
- Cybersecurity Tools & Techniques: Wireshark, Metasploit, Nessus, vulnerability assessment
- Network Security: Firewalls, IDS/IPS, VPNs, network architecture
- Incident Response Procedures
- Digital Forensic Tools
- Risk & Vulnerability Assessment & Mitigation
- Encryption Algorithms and Tools
- Security Policies and Procedures
- GRC Knowledge
Timeline
Customer Contact Associate
TCM Bank
06.2022 - Current
Quality Assurance Analyst
ROI Solutions
01.2022 - 06.2022
Customer Service Representative
ROI Solutions
07.2021 - 01.2022
Operations Manager
Infinite Resources
05.2020 - 07.2021
Master of Science in Computer Science - Cybersecurity Engineering
Colorado Technical University
Bachelor of Science in Computer Science - Cybersecurity Engineering
Colorado Technical University
High School Diploma -
James Madison High School
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