Miranda Ard
Ottumwa,IA
Summary
Adept in financial strategy development and enhancing customer satisfaction. Streamlined payroll processes, significantly reducing discrepancies. Mentored nurses at Forest Manor, improving care standards. Skilled in project finance management and fostering supportive environments, demonstrating a blend of hard and soft skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Lead Bar/Admin of Finance
Gavin Jobe/Meribo
01.2018 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented systems for tracking employee hours accurately, streamlining payroll processes and reducing discrepancies.
- Optimized payroll processes by implementing efficient software solutions and streamlining procedures.
- Enhanced payroll accuracy by conducting thorough audits and identifying discrepancies.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Charge Nurse
Forest Manor Nursing And Rehabilitation
05.2015 - 11.2017
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Implemented plans to prevent pressure ulcers and other wound developments.
- Evaluated patients'' wounds and recommended appropriate treatments, expediting the healing process.
- Treated and carefully tended to vascular and diabetic ulcers.
- Facilitated smooth transitions between care settings by coordinating with other healthcare professionals and communicating effectively with patients and families.
- Enhanced patient safety by conducting regular assessments and promptly addressing any signs of decline or potential complications.
LPN Detox Nurse
West Elm Clinic
09.2012 - 06.2015
- Collaborated with interdisciplinary healthcare teams to develop individualized treatment plans for patients in detox.
- Implemented evidence-based nursing interventions, improving the overall quality of care provided to patients in detox settings.
- Contributed to a supportive environment by providing emotional support and encouragement to patients struggling with addiction.
- Established trusting relationships with patients and their families, fostering open communication and enhancing overall satisfaction with the detox process.
Education
Bachelor of Science - Nursing
Delta Community
Baton Rouge, LA05.2015
Nursing
Louisiana Delta Community College
Monroe, LA05.2012
Skills
- Financial policy creation
- Project Finance Management
- Financial Strategy Development
- Payroll Processing
- Time sheet review
- Accounts Receivable
- Accounts Payable
- Proficient Customer Service
- Customer service background
Timeline
Lead Bar/Admin of Finance
Gavin Jobe/Meribo
01.2018 - 03.2022
Charge Nurse
Forest Manor Nursing And Rehabilitation
05.2015 - 11.2017
LPN Detox Nurse
West Elm Clinic
09.2012 - 06.2015
Bachelor of Science - Nursing
Delta Community
Nursing
Louisiana Delta Community College
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