Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Dedicated and professional team member.
Hi, I’m
Miranda Ashburn
Georgetown
Summary
Overview
13
years of professional experience
Work History
Shop LC
Customer Experience Manager
07.2011 - 08.2024
Job overview
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
- Increased employee retention through effective training and mentorship programs.
- Reduced response time to customer inquiries by optimizing support channels.
- Implemented data-driven strategies to identify areas needing improvement in the customer journey.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
- Analyzed customer feedback data to identify trends and areas for improvement.
- Oversaw implementation of chatbot that provided instant answers to common customer queries, reducing wait times.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Conducted market research to identify new opportunities and target markets.
Education
Avenue Five InstituteAustin, TX
from Aesthetician
11.2011
University Overview
Round Rock High SchoolRound Rock, TX
High School Diploma
05.2011
University Overview
Skills
- Cross-Functional Collaboration
- Voice of Customer Analysis
- Customer Empathy
- Data Analytics
- Customer Acquisition
- Customer Journey Mapping
- Proficient in [Software]
- Customer Segmentation
- Training and Onboarding
- Decision-Making
- Staff Monitoring
- Root Cause Analysis
- Creative and Innovative
Accomplishments
Accomplishments
Successfully traveled internationally to provide comprehensive training to a diverse group of agents enhancing their skills and knowledge to improve overall performance this experience involved adapting training methods to various cultural context ensuring effective communication and understanding across different regions. Traveled from Austin, Texas to Jaipur, India.
Timeline
Customer Experience Manager
Shop LC
07.2011 - 08.2024
Avenue Five Institute
from Aesthetician
Round Rock High School
High School Diploma
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