Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Bakal

Oak Park,MI

Summary

I am goal oriented and driven by the passion to learn and succeed not simply alone, but as a team. Having been an asset on each team I've been on, I've developed the ability to build relationships and trust, maintain a clean pipeline, multi-task, and stay organized. Greatest skills are customer service, being a team player, and maintaining a great attitude with positive mindset. I strive to be successful in any field.

Overview

4
4
years of professional experience

Work History

SALES ADVISOR

TESLA
12.2022 - 04.2024
  • Greeted customers in store and answered all questions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Reviewed documents, replied to emails and made phone calls all while paying attention to details and managing traffic in showroom.
  • Managed a pipeline of over 30 interested customers and made follow up calls on a daily basis.
  • Managed supply procurement as an expanded AOR of the sales role to ensure all material needs within the business are met.
  • Worked as a team player by assisting team members with orders, phone calls, questions, and more.
  • Closed sales by overcoming objections, asking for sales, and guiding customers through processes accurately,
  • Helped deescalate situations by being empathetic, addressing customer complaints and finding mutually beneficial solutions.
  • Achieved QoQ growth 3 quarters in a row.
  • Maintained top lead capture performance.

OPERATIONS SPECIALIST

UNITED WHOLESALE MORTGAGE
06.2021 - 09.2022
  • Reviewed and labeled documents accurately and sent them out to other teams accordingly.
  • Learned to navigate through multiple different systems and networks.
  • Multitasked reviewing documents, replying to emails, and making phone calls all while paying attention to details.
  • Briefly worked on appraisal direct team and contacted appraisers to help with any issues regarding appraisals.
  • Briefly worked on vendor assist team to send out appraisals on time and efficiently.

LOAN CARE SPECIALIST

INFINITY HOME LENDING
07.2020 - 02.2021
  • Conducted cold calls and asked initial qualifying questions in order to transfer potential client to correct individuals.
  • Maintained accurate records of customer interactions, ensuring timely follow-up on leads and sales opportunities.
  • Participated in ongoing training sessions and meetings to further expand my knowledge, enhancing overall performance.
  • Made average of 75 outbound and inbound calls per day.
  • Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.

SALES ASSOCIATE

MJ DIAMONDS
11.2019 - 03.2020
  • Counted and kept track of inventory daily.
  • Assisted in the training and mentoring of new hires, sharing best practices and knowledge.
  • Maintained a visually appealing and organized store by following routine opening and closing instructions.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Worked with other sales associates to deliver excellent customer service.

Education

HIGH SCHOOL DIPLOMA -

A.G.B.U ALEX & MARIE MANOOGIAN SCHOOL
Southfield, MI

Skills

  • Team Player: Sharing knowledge and encouraging development of others
  • Persuasion with- in Sales: In-depth explanation of products and relating it to customers needs
  • Client Relationship: Building and maintaining relationships and trust
  • Organization within roles: Able to multi-task and effectively succeed
  • Customer service experience: Being patient, communicative, empathetic, and problem solving
  • Flexibility: Able adapt easily to change and learn new methods
  • Pipeline Management: Proficient at maintaining organized pipeline of potential buyers
  • Coaching and Mentoring: Using knowledge and experience to help team members learn and succeed
  • Issue Resolution: Capability to de-escalate situations and keep customer happy
  • Fluent in Chaldean: Able to fluently communicate with Chaldean customers

Timeline

SALES ADVISOR

TESLA
12.2022 - 04.2024

OPERATIONS SPECIALIST

UNITED WHOLESALE MORTGAGE
06.2021 - 09.2022

LOAN CARE SPECIALIST

INFINITY HOME LENDING
07.2020 - 02.2021

SALES ASSOCIATE

MJ DIAMONDS
11.2019 - 03.2020

HIGH SCHOOL DIPLOMA -

A.G.B.U ALEX & MARIE MANOOGIAN SCHOOL
Miranda Bakal