Miranda Bakal
Oak Park,MI
Summary
I am goal oriented and driven by the passion to learn and succeed not simply alone, but as a team. Having been an asset on each team I've been on, I've developed the ability to build relationships and trust, maintain a clean pipeline, multi-task, and stay organized. Greatest skills are customer service, being a team player, and maintaining a great attitude with positive mindset. I strive to be successful in any field.
Overview
4
4
years of professional experience
Work History
SALES ADVISOR
TESLA
12.2022 - 04.2024
- Greeted customers in store and answered all questions.
- Greeted customers and helped with product questions, selections, and purchases.
- Reviewed documents, replied to emails and made phone calls all while paying attention to details and managing traffic in showroom.
- Managed a pipeline of over 30 interested customers and made follow up calls on a daily basis.
- Managed supply procurement as an expanded AOR of the sales role to ensure all material needs within the business are met.
- Worked as a team player by assisting team members with orders, phone calls, questions, and more.
- Closed sales by overcoming objections, asking for sales, and guiding customers through processes accurately,
- Helped deescalate situations by being empathetic, addressing customer complaints and finding mutually beneficial solutions.
- Achieved QoQ growth 3 quarters in a row.
- Maintained top lead capture performance.
OPERATIONS SPECIALIST
UNITED WHOLESALE MORTGAGE
06.2021 - 09.2022
- Reviewed and labeled documents accurately and sent them out to other teams accordingly.
- Learned to navigate through multiple different systems and networks.
- Multitasked reviewing documents, replying to emails, and making phone calls all while paying attention to details.
- Briefly worked on appraisal direct team and contacted appraisers to help with any issues regarding appraisals.
- Briefly worked on vendor assist team to send out appraisals on time and efficiently.
LOAN CARE SPECIALIST
INFINITY HOME LENDING
07.2020 - 02.2021
- Conducted cold calls and asked initial qualifying questions in order to transfer potential client to correct individuals.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and sales opportunities.
- Participated in ongoing training sessions and meetings to further expand my knowledge, enhancing overall performance.
- Made average of 75 outbound and inbound calls per day.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
SALES ASSOCIATE
MJ DIAMONDS
11.2019 - 03.2020
- Counted and kept track of inventory daily.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge.
- Maintained a visually appealing and organized store by following routine opening and closing instructions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Worked with other sales associates to deliver excellent customer service.
Education
HIGH SCHOOL DIPLOMA -
A.G.B.U ALEX & MARIE MANOOGIAN SCHOOL
Southfield, MISkills
- Team Player: Sharing knowledge and encouraging development of others
- Persuasion with- in Sales: In-depth explanation of products and relating it to customers needs
- Client Relationship: Building and maintaining relationships and trust
- Organization within roles: Able to multi-task and effectively succeed
- Customer service experience: Being patient, communicative, empathetic, and problem solving
- Flexibility: Able adapt easily to change and learn new methods
- Pipeline Management: Proficient at maintaining organized pipeline of potential buyers
- Coaching and Mentoring: Using knowledge and experience to help team members learn and succeed
- Issue Resolution: Capability to de-escalate situations and keep customer happy
- Fluent in Chaldean: Able to fluently communicate with Chaldean customers
Timeline
SALES ADVISOR
TESLA
12.2022 - 04.2024
OPERATIONS SPECIALIST
UNITED WHOLESALE MORTGAGE
06.2021 - 09.2022
LOAN CARE SPECIALIST
INFINITY HOME LENDING
07.2020 - 02.2021
SALES ASSOCIATE
MJ DIAMONDS
11.2019 - 03.2020
HIGH SCHOOL DIPLOMA -
A.G.B.U ALEX & MARIE MANOOGIAN SCHOOL