Miranda Bartling

• Process biweekly payroll for 80+ employees, ensuring accuracy, timely payments, and compliance including monthly surgeon production distribution and Emergency Fee
• Increased employee engagement participation by 30% through targeted employee engagement initiatives through yearly action planning
• Managed and prioritized assignments and projects to ensure timely completion in alignment with business needs and organizational priorities
• Ensured timely completion of 80+ employee performance evaluations and administered merit-based salary increases based on performance and established guidelines
• Implemented electronic medical record systems for two hospitals, ensuring accurate data entry and retrieval for patient management
• Oversee training for new support staff employees and new doctors across all levels of the organization including in two hospitals in Maryland, ensuring a consistent and effective introduction to company policies, procedures, and expectations
• Managed overhead expenses within budgetary requirements while ensuring compliance with organizational policies and established guidelines including reducing employee support staff overtime by ~5-10%
• Monitored revenue, expenses, and key financial performance indicators between two veterinary specialty surgical hospitals in Maryland
• Addressed employee relations issues and ensured consistent application of company policies
• Maintained accurate employee and hospital records.
• Coordinated continuing education and professional development initiatives by utilizing corporate resources
• Analyzed operational key performance indicators to identify opportunities for improvement
• Developed and managed complex schedules for 10 surgeons and 3 veterinary rehabilitation therapists across two locations, ensuring appropriate coverage and alignment with patient and business needs

• Supervised and trained team of 11 Veterinary Assistants and Client Service Representatives (CSRs), enhancing daily workflow and staff development
• Managed high-volume daily operations supporting 35+ appointments and two doctors, effectively prioritizing competing demands, delegating responsibilities, and multitasking to maintain efficient patient flow and quality care
• Lead and motivate teams by fostering a positive, collaborative work environment, promoting professional growth, and elevating overall team performance
• Manage the full employee lifecycle, including recruiting, interviewing, selection, onboarding, training, performance management, and staff development
• Oversee complex operations and workflows, effectively communicating across all organizational levels while ensuring high-quality, efficient, and profitable service delivery and successful completion of organizational goals

Completed graduate-level coursework focused on business management, leadership, organizational strategy, financial management, operations, and human resource management. Developed advanced skills in strategic decision-making, team leadership, budgeting, and organizational performance.