Miranda Beninati
South Hadley,MA
Overview
13
13
years of professional experience
Work History
Service Manager
Texas Roadhouse
Jacksonville, FL
05.2023 - Current
- Managed all aspects of liquor inventory.
- Conducted daily alley rallies with all front-of-house positions to ensure team alignment and operational efficiency.
- Conducted quarterly meetings for front of house staff to address operational issues.
- Resolved guest concerns promptly, ensuring high levels of customer satisfaction.
- Facilitated large dining parties, ensuring seamless service and guest satisfaction.
- Engaged with each dining table to ensure legendary service.
- Enhanced NPS score by 54 points within a year.
- Oversaw all aspects of to-go orders, ensuring accuracy and timely delivery.
- Recognized high-ranking employees to boost morale and performance.
- Managed operations in a fast-paced service environment.
- Achieved $150k in weekly sales, driving significant revenue growth.
Driver Advocate/Retention Specialist
The Evans Network of Companies
Jacksonville, FL
10.2022 - 05.2023
- Referred unresolved customer service issues to designated departments for investigation.
- Compiled all calls and interactions into computer data system.
- Adhered to scripted responses and standardized plans to address problems.
- Conducted daily follow up calls with over 600 drivers to ensure a pleasant experience.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Reached out to individuals via phone, email and SMS to deliver help and support.
File Administrator
Law Offices of Mark E. Salomone
Springfield, MA
10.2021 - 10.2022
- Reviewed files to check for complete and accurate information.
- Scanned and filed forms, reports, correspondence and receipts.
- Retrieved requested files and delivered to appropriate personnel.
- Transferred and requested records to and from other offices.
- Wrote professional business correspondence to maintain strong line of communications.
- Gained advanced knowledge of file intake, classification and management processes.
- Classified information into chronological, alphabetical or numerical order.
- Coordinated with auto insurance companies to manage vehicle claims and PIP benefits after accidents.
- Collaborated with attorneys to manage workers' compensation accident files.
- Explained various insurance coverages and benefits to clients.
- Collaborated with attorneys to secure fair compensation for clients' vehicle loss and injuries resulting from accidents.
Realtor
Rovi Homes
Agawam, MA
11.2020 - 10.2021
- Managed real estate transactions from initiation to closing.
- Scheduled home viewings with potential buyers.
- Maintained current and accurate CRM database of prospective customers.
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Generated list of properties to meet specific client needs.
- Accompanied buyers during property inspections.
- Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Served as local real estate expert, advising customers on market dynamics and home prices.
Server
Northampton Brewery
Northampton, MA
02.2019 - 08.2020
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Cleared table and bussed dishes to allow for quick setups.
- Resolved customer concerns with friendly and knowledgeable service.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Key Manager/Training Coordinator/Bartender/Server
Texas Roadhouse
Manchester, CT
08.2011 - 02.2019
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Provided staffing support as needed
- Trained new hires while continuing to provide exceptional customer service
- Responsible for logging trainees progress and communicating with upper management
- Performed new hire orientations
- Lead quarterly meetings for all training staff
- Completion of Silver CHAMPS program
- Created a trackable incentive program to motivate and hold my team accountable
Skills
- Analytical Abilities
- Strong Problem Solving
- Attention to Detail
- Verbal and Written Communication
- Time Management
- Customer Service
Timeline
Service Manager
Texas Roadhouse
05.2023 - Current
Driver Advocate/Retention Specialist
The Evans Network of Companies
10.2022 - 05.2023
File Administrator
Law Offices of Mark E. Salomone
10.2021 - 10.2022
Realtor
Rovi Homes
11.2020 - 10.2021
Server
Northampton Brewery
02.2019 - 08.2020
Key Manager/Training Coordinator/Bartender/Server
Texas Roadhouse
08.2011 - 02.2019
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