Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Bernie

San Antonio

Summary

Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.

Overview

5
5
years of professional experience

Work History

Patient Access Representative

Christus Santa Rosa Hospital
03.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.

Registration Access Specialist

University Health
08.2022 - 02.2024
  • Maintained accurate tracking of all documentation in the Electronic Health Record.
  • Ensured compliance with HIPAA regulations regarding patient confidentiality and privacy laws.
  • Performed eligibility checks on patients to ensure they are eligible for services provided by the practice or facility.
  • Scheduled appointments for both new and existing patients, answered phone calls and emails from patients.
  • Maintained an organized filing system for all paperwork related to patient registrations.
  • Conducted audits of patient files to ensure accuracy of information contained within them.
  • Greeted and registered patients, verified insurance information, collected copayments and deductibles.
  • Provided support to clinical staff with regards to registration related tasks.
  • Explained various payment options to patients such as cash payments or credit card payments and assisted them in selecting a payment option that best suits their needs.
  • Resolved customer service issues in a timely manner while maintaining a positive attitude.
  • Communicated effectively with physicians, nurses, office managers and other healthcare professionals regarding registration processes.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Maintained business office inventory and equipment by checking stock for needed supplies.

Customer Service Representative

Costco
02.2021 - 08.2022
  • Assisted in the preparation of sample materials for customer evaluations.
  • Ensured compliance with safety regulations during sampling operations.
  • Attended meetings with vendors to discuss product specifications for samples.

Education

Associate of Science - Nursing

Northwest Vista College
San Antonio, TX

High School Diploma -

John Jay High School
06-2012

Skills

  • Information Verification
  • Document Management
  • Confidentiality
  • Appointment Scheduling
  • Pre-Registration Documentation
  • Documentation and Reporting
  • Patient Scheduling
  • HIPAA Procedures
  • Patient Registration
  • Client Rapport
  • Medical Terminology
  • Office Organization
  • Demographics Information
  • Insurance Verification
  • Accuracy and Precision
  • Payment Processing
  • Registration Documents
  • Complaint Resolution
  • Call Management
  • Inbound and Outbound Calling
  • Microsoft Excel
  • Office Equipment Proficiency
  • Retail Sales Customer Service
  • Multi-Task Management
  • High-Energy Attitude
  • Microsoft PowerPoint
  • Customer Service
  • De-Escalation Techniques
  • Clerical Support
  • Positive and Professional
  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Multitasking and organization
  • Registration and admissions
  • Regulatory compliance
  • Health insurance knowledge
  • Privacy regulations knowledge
  • Payment collection

Timeline

Patient Access Representative

Christus Santa Rosa Hospital
03.2024 - Current

Registration Access Specialist

University Health
08.2022 - 02.2024

Customer Service Representative

Costco
02.2021 - 08.2022

High School Diploma -

John Jay High School

Associate of Science - Nursing

Northwest Vista College

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