Miranda Bernie
San Antonio,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Conifer Health
10.2025 - Current
- Facilitated patient registration processes, ensuring accuracy and compliance with hospital policies.
- Coordinated insurance verification and pre-authorization, enhancing patient financial transparency.
- Assisted patients in navigating healthcare services, improving overall patient experience.
- Managed appointment scheduling systems, optimizing workflow efficiency for clinical staff.
- Trained new staff on operational procedures and software systems, fostering a knowledgeable team environment.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Access Representative
Christus Santa Rosa Hospital
03.2024 - 10.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
Registration Access Specialist
University Health
08.2022 - 02.2024
- Maintained accurate tracking of all documentation in the Electronic Health Record.
- Ensured compliance with HIPAA regulations regarding patient confidentiality and privacy laws.
- Performed eligibility checks on patients to ensure they are eligible for services provided by the practice or facility.
- Scheduled appointments for both new and existing patients, answered phone calls and emails from patients.
- Maintained an organized filing system for all paperwork related to patient registrations.
- Conducted audits of patient files to ensure accuracy of information contained within them.
- Greeted and registered patients, verified insurance information, collected copayments and deductibles.
- Provided support to clinical staff with regards to registration related tasks.
- Explained various payment options to patients such as cash payments or credit card payments and assisted them in selecting a payment option that best suits their needs.
- Resolved customer service issues in a timely manner while maintaining a positive attitude.
- Communicated effectively with physicians, nurses, office managers and other healthcare professionals regarding registration processes.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Customer Service Representative
Costco
02.2021 - 08.2022
- Assisted in the preparation of sample materials for customer evaluations.
- Ensured compliance with safety regulations during sampling operations.
- Attended meetings with vendors to discuss product specifications for samples.
Education
High School Diploma -
John Jay High School
06-2012
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
Timeline
Patient Access Representative
Conifer Health
10.2025 - Current
Patient Access Representative
Christus Santa Rosa Hospital
03.2024 - 10.2025
Registration Access Specialist
University Health
08.2022 - 02.2024
Customer Service Representative
Costco
02.2021 - 08.2022
High School Diploma -
John Jay High School