Miranda Blake
Jacksonville,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Hard working and flexible attitude with room to grow and learn with new experiences. Quick learner.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Circle K Stores Inc.
04.2016 - Current
- Manage cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhance store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotate merchandise and displays to feature new products and promotions.
- Report issues to higher management with great detail.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Interact well with customers to build connections and nurture relationships.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Implement loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Education
Associate of Arts - Psychology
University of Phoenix
Tempe, AZ06.2013
Skills
- Customer Service
- Cash Handling
- Conflict Resolution
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- POS system operations
- Daily Reporting
- Work Ethic and Integrity
- Patience and Empathy
- Cooperative attitude
- Reliability and punctuality
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to Team Lead after only one month for exceptional performance.
- Promoted to Store Assistant after only 2 years for exceptional performance.
- Promoted to Store Manager after only 5 years for exceptional performance.
- Use plenty of computer software to complete store tasks through PDI.
- Supervised team of 8-10 staff members.
Timeline
Assistant Store Manager
Circle K Stores Inc.
04.2016 - Current
Associate of Arts - Psychology
University of Phoenix