Miranda Bolden
Summerville,SC
Summary
Resourceful and highly organized administrative professional with 12+ years of experience in operational support, client relations, and compliance. Adept at managing multiple priorities in fast-paced, high-tech environments, with expertise in calendar management, travel coordination, project management, and cross-functional collaboration. Bilingual in English and Spanish, excelling at building strong relationships, streamlining operations, and ensuring compliance. Known for turning complex challenges into smooth processes, bringing strategic problem-solving and business judgment to the table. Ready to contribute a passion for efficiency and detail to help drive the success of an innovative team at Google. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
2023
2023
years of professional experience
Work History
Home Services Specialist I
Bank of America
2022 - 2024
- Managed a portfolio of 35+ diverse clients, ensuring clear communication and that all interactions met regulatory requirements and company standards. Provided seamless support across business functions, improving client satisfaction by 20%.
- Reviewed 100% of loan documents meticulously, cross-referencing multiple internal systems to verify document validity, ensuring compliance with legal and banking regulations. Played a key role in reducing document processing errors by 15%.
- Conducted detailed financial reviews for over 200 clients, assessing the accuracy and completeness of client information, ensuring all transactions were compliant with industry standards and internal processes. This contributed to a 10% reduction in compliance-related issues.
Scheduled and coordinated 200+ meetings with clients and internal stakeholders, managing calendars to ensure timely communication, project alignment, and smooth execution of tasks throughout the loan process, similar to supporting senior executives’ calendars in high-pressure environments. - Collaborated with cross-functional teams, resolving discrepancies and streamlining processes, improving overall operational efficiency by 25%, and supporting internal stakeholders to ensure all administrative and operational tasks were executed smoothly.
Relationship Manager
Bank of America
12.2019 - 03.2022
- Managed a portfolio of 200+ clients, ensuring clear communication and that all interactions met regulatory requirements and company standards. Provided seamless support across business functions, improving client satisfaction by 20%.
- Reviewed 100% of loan documents meticulously, cross-referencing multiple internal systems to verify document validity, ensuring compliance with legal and banking regulations. Played a key role in reducing document processing errors by 15%.
- Conducted detailed financial reviews for over 200 clients, assessing the accuracy and completeness of client information, ensuring all transactions were compliant with industry standards and internal processes. This contributed to a 10% reduction in compliance-related issues.
- Scheduled and coordinated 200+ meetings with clients and internal stakeholders, managing calendars to ensure timely communication, project alignment, and smooth execution of tasks throughout the loan process, similar to supporting senior executives’ calendars in high-pressure environments.
- Collaborated with cross-functional teams, resolving discrepancies and streamlining processes, improving overall operational efficiency by 25%, and supporting internal stakeholders to ensure all administrative and operational tasks were executed smoothly.
Relationship Banker
Bank of America
12.2018 - 12.2019
- Supported the onboarding process for 50+ new clients, scheduling initial consultations, preparing necessary documentation, and ensuring a smooth transition into service. Aligned client expectations with available solutions, leading to a 20% improvement in onboarding efficiency.
- Managed data entry and updates for client records in CRM systems, ensuring that client information was accurately recorded and easily accessible. This streamlined access resulted in a 15% reduction in data retrieval time and improved client follow-up rates.
- Scheduled and coordinated client meetings, collaborating with clients to ensure availability and preparing necessary materials.
- Collaborated with clients in both English and Spanish, ensuring clear communication and understanding at each stage of their financial process. Delivered tailored solutions that contributed to a 25% increase in customer satisfaction.
Business Account Manager
Gamestop Inc.
03.2016 - 09.2017
- Spearheaded sales and administrative functions, exceeding targets and ensuring all transactions were aligned with operational procedures
- Coordinated team events and managed schedules for internal meetings and training sessions, streamlining communication and improving team efficiency
- Trained team members on sales techniques and operational procedures, improving workflow and productivity by 15%
- Managed client accounts, resolving queries and ensuring top-tier service through exceptional communication and problem-solving skills
Client Service Representative
Sprint
07.2014 - 03.2016
- Proactively addressed customer issues and concerns, ensuring quick resolutions and enhancing customer satisfaction, resulting in a 30% increase in repeat business and stronger client loyalty.
- Coordinated schedules for promotional events and product launches, ensuring smooth execution and maximizing sales opportunities without disrupting day-to-day operations.
- Conducted in-depth product research and sales analysis, identifying client needs and matching them with the best product solutions, leading to increased sales and customer satisfaction.
Education
Associates - Business Administration
Suffolk County Community College
Selden, NY08-2027
GED -
University of The State of New York Education Dept
New York, NY09-2020
Skills
- Calendar & Schedule Management
- Event Coordination & Meeting Logistics
- Expense Reporting & Budget Management
- Client Relationship Management (CRM)
- Document Management & Filing
- Data Entry & Reporting
- Bilingual Communication: Fluent in English and Spanish
- Collaboration & Teamwork: Experience with cross-functional collaboration across teams like finance, legal, and marketing
Timeline
Relationship Manager
Bank of America
12.2019 - 03.2022
Relationship Banker
Bank of America
12.2018 - 12.2019
Business Account Manager
Gamestop Inc.
03.2016 - 09.2017
Client Service Representative
Sprint
07.2014 - 03.2016
Home Services Specialist I
Bank of America
2022 - 2024
Associates - Business Administration
Suffolk County Community College
GED -
University of The State of New York Education Dept
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