Miranda Bowman
Atlanta
Summary
Developed exceptional communication and problem-solving skills in fast-paced customer service environment. Skilled in handling high volumes of inquiries and resolving issues efficiently. Seeking to leverage these abilities in new field to contribute to team success and customer satisfaction.
Experienced with customer service and call center operations, ensuring efficient and effective customer interactions. Utilizes strong communication and problem-solving skills to resolve issues promptly. Track record of maintaining high customer satisfaction through empathetic and proactive engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Appointment Setter/Customer Service
Highmark Health
04.2021 - 02.2023
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Customer Service Cashier
Boujee Kisses LLC
03.2018 - 01.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Customer Service Representative
Sykes Call Center
01.2017 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Business Administration - Accounting
Orangeburg-Calhoun Technical College
Orangeburg, SC05-2023
Skills
- Inbound Calls
- Call Handling
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Inventory management
- Complaint resolution
- Account updating
Certification
- Customer Service Certificate (Saylor.org Academy)
Timeline
Appointment Setter/Customer Service
Highmark Health
04.2021 - 02.2023
Customer Service Cashier
Boujee Kisses LLC
03.2018 - 01.2021
Customer Service Representative
Sykes Call Center
01.2017 - 02.2018
No Degree - Business Administration - Accounting
Orangeburg-Calhoun Technical College
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