MIRANDA BREECE
MARION,OH
Summary
Well-qualified shipping clerk proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Experienced customer service professional bringing 3 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Shipping Clerk
Bridgestone APM
Upper Sandusky, OH
09.2018 - Current
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Reviewed order data to verify transactions and shipping dates.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Verified accurate account invoicing through collaboration with accounting department.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Train all new employees in shipping office.
- Handle all shipments for new trial parts for customers
- Work directly with sales department for over seas shipments.
Store Manager
Boy Scouts Of America
Marion, Ohio
05.2018 - 09.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Increased sales each month from previous years.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Supervised guests at front counter, answering questions regarding products
Customer Service Associate
Frontier Communications
Marion, Ohio
01.1998 - 07.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Informed customers about special promotions and provided detailed information for various products
- Provided primary customer support to internal and external customers
- Answered product and service questions, suggesting other offerings to attract potential customers
Education
Associate of Science - Health Management
University of Phoenix
Tempe, AZ04.2014
Skills
- Verbal and Written Communication
- Invoice and Manifest Review
- Attention to Detail
- Teamwork and Cooperation
- International Shipments
- Document Preparation
- Responding to Difficult Customers
- Understanding Customer Needs
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Shipping Clerk
Bridgestone APM
09.2018 - Current
Store Manager
Boy Scouts Of America
05.2018 - 09.2018
Customer Service Associate
Frontier Communications
01.1998 - 07.2012
Associate of Science - Health Management
University of Phoenix