Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Brodt

Plainfield,IL

Summary

A dynamic professional with a proven track record at Lettuce Entertain You.

I enjoy being a team player and always want to help others.

I excel in dining room management and fostering guest relations. Leveraging strong interpersonal skills and food safety knowledge, I've significantly enhanced dining experiences, achieving high customer satisfaction. Expertise in coordinating kitchen and dining staff ensures seamless service delivery in fast-paced environments.

Energetic Hostess enhances customer experiences in food service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with cashiers and kitchen staff to review and prepare orders. Qualified and hardworking with up-to-date food handling permit.

Dependable Cook with expertise preparing foods in fast-paced settings. Team-minded professional knowledgeable in food safety, attractive presentation, and stock management. Efficient multitasker with talents in recipe management and development.

Flexible Cook willing to work weekends, holidays and evenings. Comfortable working in fast-paced environments in team setting. Background in maintaining kitchen sanitation, preparing basic components of dishes and working within team of cooks.

Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized, and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard.

Creative cook with extensive experience in high-volume restaurant environments. Outstanding management skills with strong knowledge of food safety and sanitation practices. Efficient and committed to delivering excellent customer service.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

10
10
years of professional experience

Work History

Hostess/Carryout

Lettuce Entertain You
10.2015 - 11.2024
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Completed daily side work and opening and closing duties without fail.
  • Provided patrons with estimated waiting times during peak service hours.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Advised customers about special offerings and menu items to help drive sales.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Seated patrons based on guest preferences and seating availability.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Delivered pick-up and curbside orders to guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Line Cook

Lettuce Entertain You
10.2015 - 11.2024
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Grilled meats and seafood to customer specifications.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Developed innovative, creative menu items and recipes.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Monitored food quality and presentation to maintain high standards.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Developed strategies to enhance catering and retail food service revenue and productivity goals.

Key Holder Supervisor

Fannie May
09.2014 - 10.2015
  • Received and counted money.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Rotated stock according to dates and protocols.
  • Opened inventory boxes and restocked shelves.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Education

High School Diploma -

Joliet Junior College
Joliet, IL
05-2014

Skills

  • Dining area maintenance
  • Seating coordination
  • Strong interpersonal skills
  • Menu memorization
  • Customer service
  • Interactive communication skills
  • Event planning
  • Hospitality service expertise
  • Group reservations management
  • Hospitality and accommodation
  • Guest seating
  • Takeout order processing
  • Guest engagement
  • Dining customer service
  • Food inspection
  • Ordering procedures
  • Food safety
  • Exceptional communication
  • Kitchen staff coordination
  • Service prioritization
  • Special dietary requirements
  • Greeting guests
  • Phone etiquette
  • Customer service expertise
  • Food inspections
  • Guest relations
  • Check payment processing
  • Restroom servicing
  • Reservations management
  • Payment processing
  • Reservation coordination
  • Food production
  • Table setting
  • High volume dining
  • Positive and professional
  • Effective multitasking
  • Table bussing
  • Seating arrangements
  • Reservation management
  • Dining room oversight
  • Point of sale systems
  • Table setting arrangements
  • Performance improvement
  • Restaurant operations
  • Impression management
  • Cleaning and sanitation
  • Calm demeanor
  • Safe food handling

Timeline

Hostess/Carryout

Lettuce Entertain You
10.2015 - 11.2024

Line Cook

Lettuce Entertain You
10.2015 - 11.2024

Key Holder Supervisor

Fannie May
09.2014 - 10.2015

High School Diploma -

Joliet Junior College
Miranda Brodt