Miranda Bullock
Somerset,KY
Summary
Knowledgeable and dedicated customer service professional with 4 years of experience in a high volume call center . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company and contract success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing solutions to customers concerns and providing knowledgeable resolutions to a customers inquiry.
Overview
18
18
years of professional experience
Work History
CSR 2
Senture
06.2020 - Current
- Utilized Salesforce, PAS, COD, National student loan database on a daily basis.
- Employee many different contracts such as Understanding FSA, FAFSA, COD, and currently BPO Contract.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Met customer call guidelines for service levels, company required handle time and QA productivity scoring.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls/ chat/ web forms promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Updated account information to maintain customer records.
Retail Sales Manager
Miranda’s Closet
01.2006 - 06.2020
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
Education
Masters in Cosmology - Cosmology
Cumberland Beauty School
Somerset, KY10.2009
High School Diploma -
Southwestern High School
Somerset, KY05.2007
Skills
- 4 years call center experience
- I have a current up to date and approved Department of Education government contract clearance
- I have a current and up to date issued PIV card
- CRM Software, COD,NSLDS, and PAS used on daily basis
- I have an up to date Federal back ground check completed Through my current employer
- Data Entry
Timeline
CSR 2
Senture
06.2020 - Current
Retail Sales Manager
Miranda’s Closet
01.2006 - 06.2020
Masters in Cosmology - Cosmology
Cumberland Beauty School
High School Diploma -
Southwestern High School