Miranda Burks
Waxahachie,TX
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
DFPS
08.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Social Services Assistant
Legend Oaks Healthcare And Rehabilitation
05.2022 - 07.2023
- Developed manual providing information on community resources across county available to families and children.
- Secured housing, medical care, and employment for clients by collaborating with various community agencies.
- Provided social work services, individual and family therapy and referrals.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Monitored progress towards service plan goals.
CNA
Legend Oaks Healthcare And Rehabilitation
06.2020 - 12.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Education
Bachelors in Criminal Justice - Criminal Justice
Strayer University
Dallas, TX12.2025
Skills
- Emergency Situations
- Verbal and Written Communication
- Client Guidance
- Social Justice
- Assessing Residents
- Program Operations
- Emotional Support
- Case Conferences
- Reading Comprehension
- Health Care System
- Care Monitoring
- Abuse Investigation
- Community Outreach Programs
- Grief Support
- Operational Standards
- Public Relations
- Mental Health Support
Timeline
Administrative Assistant
DFPS
08.2023 - Current
Social Services Assistant
Legend Oaks Healthcare And Rehabilitation
05.2022 - 07.2023
CNA
Legend Oaks Healthcare And Rehabilitation
06.2020 - 12.2021
Bachelors in Criminal Justice - Criminal Justice
Strayer University
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