Miranda Burnett

• Enhanced employer branding by creating targeted job postings and marketing materials to attract top talent.
• Utilized advanced recruiting tools, including applicant tracking systems and social media platforms, to streamline the hiring process.
• Implemented data-driven recruitment strategies, analyzing key metrics to continuously improve processes and outcomes.
• Negotiated competitive compensation packages that aligned with market trends while meeting both client and candidate expectations.
• Mentored junior recruiters on effective recruiting techniques, contributing to the overall success of the team.
• Developed customized sourcing strategies for hard-to-fill roles, resulting in successful placements of highly qualified professionals.
• Established trust-based relationships with passive candidates by providing valuable career advice and maintaining ongoing communication about potential opportunities.
• Implemented referral programs that incentivized current employees to refer high-quality candidates within their networks.
• Streamlined recruitment processes for faster candidate sourcing and reduced time-to-fill rates.
• Increased candidate placements by developing strong relationships with clients and understanding their unique hiring needs.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Coordinated schedules to arrange management interviews with applicants.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Advocated for staff members, helping to identify and resolve conflicts.
• Conducted performance reviews and provided feedback to managers on employee performance.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Cross-trained and backed up other customer service managers.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Selling products and services using solid arguments to prospective customers. Cold calling people using a given phone directory to sell products. Answering incoming calls from prospective customers. Using scripts about product’s features, prices etc. and present their benefits. Used Customer Relationship Management (CRM) software to manage the company’s relationship building and communication with existing and potential customers. Managing and overlooking representatives while they prospect and cold call.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Learned and adapted quickly to new technology and software applications.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Developed knowledge of the local market. Prospected for new business and used consultative selling techniques. Marketing, cold calling, networking, preparing quotes. D2D sales for marketing and selling the product. Personal selling directly to the customer, in person and promoting products.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Proved successful working within tight deadlines and a fast-paced environment.