Miranda Byerley

• Checked documents for accuracy and correct signing before notarizing.
• Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
• Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
• Checked documents and identifying credentials for all parties.
• Checked client identification to maintain compliance with state legal requirements.
• Administered oath to document signers to obtain affirmation of truth.
• Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
• Examined documents for accuracy, completion and compliance before notarizing.

• Managed between 15-20 different company built, customer driven specific computer programs daily
• Handle Stat and Emergency messages/calls
• Currently the lead trainer for all call center employees.
• Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
• Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
• Maintained professionalism and courtesy while managing high call volumes during peak hours.
• Pleasantly greeted all callers and asked how to be of assistance.
• Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
• Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
• Collected and verified telephone numbers, addresses, and proper spelling of names.
• Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
• Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers.
• Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
• Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
• Worked closely with supervisors to identify areas of improvement in the call center processes that led to enhanced productivity levels among operators.
• Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
• Resolved customer issues and complaints promptly and politely, upholding satisfaction.
• Assisted colleagues with achieving task requirements, aiding team productivity and performance.
• Connected callers with appropriate professional, department, or business.
• Gathered customer information and promptly input data into computer system.
• Collected personal information from customers to accurately document requests.
• Handled customer complaints using strong engagement, research and issue-resolution skills.
• Performed data entry operations to update database with customer responses.
• Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
• Managed high volume of incoming calls from customers, providing outstanding customer service to callers.

My identity had to be authenticated to handle county bill pay, cash and electronic money services.

Managed front end cashiers (approx 40 employees).

Scheduling, managing breaks, and job performance.

Listened and assisted with customer compliments, concerns and issues.

Handled large volumes of money for multiple registers. Handled cash out and cash in.

Collaborated with store leaders and managers.

Actively involved in training and developing a solid customer oriented team of cashiers, baggers, and utility team.

Confidently filled in other management positions in other departments through out the store.

Managed crowd control.

Managed disgruntled employees and customers.

Handled product pricing discrepancies.

Handled front end inventory and stock, first in and first out.

Consistently strived to meet internal and external customer needs while maintaining Kroger policies.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
• Resolved concerns with products or services to help with retention and drive sales.
• Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
• Resolved concerns with products or services to help with retention and drive sales.
• Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Counted money in drawers at beginning and end of each shift.
• Maintained reports of transactions and greeted customers when entering and leaving establishment.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Collected and authorized payments of guests.
• Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
• Operated POS terminals and cash drawer balancing.

• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
• Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
• Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
• Dematted dogs and trimmed hair in ears and between paw pads.
• Bathed dogs and cats to remove fleas, ticks and other skin parasites.
• Trimmed nails using clippers and grinders.
• Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
• Cleaned tear stains from fur using safe chemical cleansers.
• Applied dip for mange and parasite control.
• Kept cages, kennels, play yards and grooming areas neat and clean.
• Followed specific food and water schedules for different animal species.
• Collected animal waste produced on walks and discarded in trash or approved receptacles.
• Followed pet care instructions for dietary needs and medication regimens.
• Managed facility laundry, cleaning and restocking.
• Monitored animals for behavioral problems and signs of health issues.
• Washed, trimmed and brushed animals to maintain good grooming standards.
• Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
• Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.