MIRANDA CASTANON
Customer Service
Peoria,AZ
Summary
Results-driven professional with expertise in team leadership, strategic planning, and operational management. Skilled in leveraging communication and organizational capabilities to enhance project success and foster collaboration. Recognized for developing innovative work environments that achieve strategic objectives. Committed to continuous improvement and delivering measurable outcomes.
Overview
24
24
years of professional experience
Work History
Manager/ Server/Bartender
HAYMAKER
10.2013 - 06.2025
- Ensured exceptional dining experiences through proactive customer engagement and problem resolution.
- Collected customer payments accurately, maintaining efficient transaction processes.
- Received and processed food and beverage orders from patrons promptly.
- Verified patron identification to uphold legal compliance for alcohol service.
- Maintained cleanliness of tables and dining areas post-service to enhance guest satisfaction.
- Supported host by managing reservations and greeting guests warmly.
Server
Village Inn
01.2017 - 03.2018
- Ensured accurate food distribution by following dietary guidelines and recipient instructions.
- Verified tray contents to meet required meal standards and specifications.
- Arranged food servings on plates or trays according to customer orders.
- Communicated food orders promptly to kitchens for efficient meal preparation.
- Stocked service stations with essential items like ice, napkins, and straws.
- Collected payments accurately, ensuring proper handling of cash transactions.
Medical Assistant
Arizona Digestive Health: Phoenix Edwards #613
11.2016 - 08.2017
- Enhanced patient scheduling efficiency by coordinating testing and admissions for facilities.
- Executed general office tasks, including answering calls and managing insurance forms.
- Streamlined appointment scheduling process for improved patient experience and workflow.
- Clarified treatment procedures and medication instructions to ensure patient understanding.
- Sent essential documents to patients via computer, mail, or fax.
- Organized and maintained accurate patient records for easy retrieval.
Certified Trainer
Chili's Grill & Bar
03.2001 - 10.2010
- Ensured adherence to food safety by monitoring preparation and serving techniques consistently.
- Streamlined order relay to kitchens, improving service efficiency and customer satisfaction.
- Prepared trays with utensils and condiments, enhancing dining experience for patrons.
- Verified customer identification for alcohol purchases, maintaining legal compliance and safety.
- Facilitated secure transactions by receiving payments through cash, checks, and credit cards.
- Mitigated liability by addressing excessive drinking, arranging transportation for intoxicated patrons.
Education
Certified Nursing Assistant - Nursing
Arizona Medical Training Institute
Mesa, AZ11.2015
Medical Assistant - undefined
Academy of Healing Arts
Las Vegas, NV06.2004
Certificate - Medical Assisting With Phlebotomy
Altrain Medical And Dental Assisting Academy
Glendale, AZ05-2022
Skills
- Effective time management
- Customer-focused approach
- Analytical reasoning
- Effective listening skills
- Decision-making
- Customer service expertise
- Sales and marketing strategy
- Team leadership
Timeline
Server
Village Inn
01.2017 - 03.2018
Medical Assistant
Arizona Digestive Health: Phoenix Edwards #613
11.2016 - 08.2017
Manager/ Server/Bartender
HAYMAKER
10.2013 - 06.2025
Certified Trainer
Chili's Grill & Bar
03.2001 - 10.2010
Medical Assistant - undefined
Academy of Healing Arts
Certified Nursing Assistant - Nursing
Arizona Medical Training Institute
Certificate - Medical Assisting With Phlebotomy
Altrain Medical And Dental Assisting Academy