Miranda Castro

At RBFCU I started as a Member Service Rep and then was promoted to a Specialist.

At RBFCU helping members improve their economic well-being and quality of life was more than just a goal - it's the mission behind everything they do.

I can honestly say I took that to heart and absolutely went above and beyond for our members no matter what the situation was.

Working in a branch hands on with members was wonderful because I was able to experience every single thing possible that you could imagine.

Each day was something new and I was constantly learning.

• I learned how to do multiple different things as far as every single task handed to me and as well as learning how to handle upset escalated members
• I managed all types of transactions on the teller line as far as withdrawals, deposits, transfers, check cashing, proper endorsements and correct identification as well as opening and closing bank accounts
• I managed the vault, open and closed safe deposit boxes, opened and closed member accounts, provided excellent information on our products and much more
• I worked on team tasks that were assigned to me by management so that I could help my team be able to accomplish things that they may not have been comfortable doing alone
• I also have great knowledge of banking regulations and compliance matters; adhere to security and compliance procedures for protection of cash and all other assets
• I sat in with coworkers to help mentor and guide them in certain places where they may have struggled.

We all have different specialties and if I was able to help someone in an area where I exceeded I was always willing to lend a helping hand.

• Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
• Delivered functionality assistance via phone and online service platforms.
• Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
• Completed training and worked effectively under high-pressure client services environments.
• Recommended products to customers, thoroughly explaining details.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Known for delivering friendly service and personalized attention to all customers
• I contributed to branch sales and goals by recommending products and services that meet customer needs
• Great knowledge of banking regulations and compliance matters; adhere to security and compliance procedures for protection of cash and all other assets
• I managed all types of transactions on the teller line as far as withdrawals, deposits, transfers, check cashing, proper endorsements and correct identification as well as opening and closing bank accounts.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Not only did I take care of personal banking and teller duties I also trained and mentored new employees
• I started with the company as a personal banker 1 and within time I was promoted.I am a very reliable worker and am always willing to learn and achieve any duties assigned to me.

• As the front office manager my job duties were to handle and manage everything going on at the front desk as far as booking and handling all reservations as well as checking guest in and out of hotel
• I provided great customer service by tending to the guest and accommodating them with specific needs
• I kept track of our sales, training new employees and managing the schedule for the front desk staff.

• I tended to multiple people at once by providing them excellent customer service and making sure all of their needs were met while at the restaurant
• I took orders, put in my own orders and also took out the orders to the customers
• Being a waitress taught me how to learn quickly, move at a fast pace and to be able to work with all different types of people and learn how to get through a shift as smooth and easy as possible.