Miranda Clark

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Enforced federal laws,state laws and county ordinances for Catoosa County Georgia
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Streamlined invoice processing procedures to ensure timely payment of vets while minimizing errors in financial records.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs, and records to quickly handle all documentation.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Continually sought methods for improving daily operations, communications with clients, record keeping, and data entry for increased efficiency.
• Prepared correspondence, reports and other documents as needed
• Maintain intakes, outtakes, transfers to rescue organizations,Department of Agriculture forms for proper release to rescue's ,adoption,complaints and citations and enter all into the shelter software for paper and electronic retrieval if needed
• Screened phone calls and emails for officers providing accurate information or redirecting inquiries to appropriate staff members
• efficient filing systems both electronically and physically to ensure easy retrieval of important documents
• Assisted with the onboarding process of new employees by preparing necessary paperwork and coordinating training
• Trained employees on completing intakes,complaint’s,officer reports and citations as well as input in to the shelter software and filling system
• Rotated out with other officers to run on call after hours and on weekends
• Managed and updated databases, ensuring accuracy and completeness of information
• Responded to inquiries from customers in a timely manner, providing accurate information or directing them to the appropriate department/person for assistance
• Served as the primary point of contact for guests, greeting them professionally and ensuring their needs were met during their time at the office
• Cultivated positive relationships with complainant's through effective communication and timely resolution of issues
• Money management by preparing deposits and the daily closing out of the cash register along with the POS system point and pay
• preparation of annual/monthly reports by gathering data, performing counts , and attaining reports for management review
• All completed to the standard for what the Department of Agriculture requires and completed forms required and regulated by the DEA

Provided compassionate care and attention to animals in a kennel setting, ensuring their comfort and well-being

• Maintained cleanliness and sanitation of kennels, pet rooms, euthanasia room and common areas to prevent the spread of disease

• Administered euthanasia medications as , maintaining accurate records of dosage and frequency to the Department of Agriculture and DEA standards

• Monitored the health and behavior of animals, promptly reporting any concerns or changes to staff

• Assisted in restraining animals during examinations or treatments to ensure safety for both the animal and shelter staff

• Handled incoming phone calls regarding complaints and general inquiries

• Collaborated with other team members to provide exceptional customer service experience for pet owners

• Maintained accurate animal intakes,outtakes cage cards and records for all animals within the care of the shelter

• Restrained aggressive or fearful animals using appropriate handling techniques

• Aided in euthanasia procedures with compassion while providing support to grieving pet owners

• Safely transported animals within the facility using proper restraint methods and responsible for the proper identification and recording their respective location

• Implemented infection control protocols by the Department of Agriculture to minimize the risk of disease transmission within the facility

• Maintained a clean and organized work environment to ensure efficiency in daily operations

• Maintained equipment used to complete job and report any needed repairs as well as known use of a variety of tools and equipment for safe humane capture of animals

• Demonstrated proficiency in handling various species including dogs, cats, small mammals

• Trained employees on department of Agriculture requirements for proper cleaning,sanitation,capturing,handling, euthanasia and care for all animals within the shelter

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through account development.
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc

• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Performed data entry and completed proper paperwork.
• Completed physical inventory counts each month.
• Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
• Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
• Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
• Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
• Evaluated historical sales data by category/subcategory/product line/brand/vendor for more precise forecasting models
• Managed disposal of obsolete inventory in environmentally responsible manner, ensuring compliance with regulations.
• Developed and maintained positive relationships with vendors, ensuring reliable supply and favorable terms.
• Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
• Improved inventory handling procedures to minimize damage during storage and handling, preserving product quality.
• Streamlined inventory management processes, significantly reducing time spent on stock audits.
• Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.