Summary
Overview
Work History
Education
Skills
Timeline
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MIRANDA CLEVELAND

Frisco,TX

Summary

Confident hard working Senior Personal Banker,who is ready to learn and contribute to the success of the business while professionally handling complaints and problems to build customer loyalty. Skilled in handling transfers, processing checks and presenting financial products to customers. Solid knowledge of personal banking practices and regulations.

Overview

16
16
years of professional experience

Work History

Senior Personal Banker

City National Bank & Trust
Glenpool, OK
07.2022 - Current
  • Assisted customers with opening new accounts, making deposits, withdrawals and transfers in accordance with banking regulations.
  • Conducted customer needs assessments to identify appropriate products and services for clients.
  • Developed relationships with customers by providing exceptional customer service and responding promptly to inquiries.
  • Educated customers on available banking products such as credit cards, debit cards and online banking services.
  • Performed daily transactions such as cash deposits, check cashing, loan payments and money orders.
  • Prepared loan documents according to bank procedures while ensuring accuracy of all data entries.
  • Utilized sales techniques such as cross-selling additional products or services to increase revenue potential for the bank.
  • Tracked account activity for compliance purposes in accordance with internal policies and government regulations.
  • Resolved customer complaints quickly and efficiently while maintaining a professional demeanor at all times.

Assistant General Manager

Old Navy
Tulsa, OK
03.2014 - 07.2022
  • Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Motivated and led team members to work together to achieve targets.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Helped team develop specialized projects, events and promotions.

Front End Supervisor

Sams Club Distribution
Tulsa, OK
02.2012 - 03.2014
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

EVS Housekeeper

Saint Francis Children's Hospital
Tulsa, OK
08.2008 - 04.2011
  • Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
  • Sanitized patient rooms after discharge using appropriate chemicals and supplies.
  • Responded promptly to requests from guests or staff for extra cleaning services in guest rooms or public areas.
  • Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
  • Inspected guest rooms for cleanliness and proper maintenance prior to arrival of new guests.
  • Reported any safety hazards or equipment malfunctions immediately to the supervisor.
  • Maintained a safe working environment by adhering to all safety policies and procedures.
  • Followed infection control protocols when disposing of used linens and trash bags.
  • Greeted visitors warmly upon entering the facility; provided directions or assistance when necessary.

Education

High School Diploma -

Moreno Valley High School
Moreno Valley, CA
06.2004

Some College (No Degree) - Registered Medical Assistant

Brown Mackie College
Tulsa Ok

Skills

  • Team leadership strength
  • Business Development
  • Training and development skill
  • Business operations background
  • Strategic account development and management
  • Client relations
  • Staff training and development
  • Sales expertise
  • Training and coaching

Timeline

Senior Personal Banker

City National Bank & Trust
07.2022 - Current

Assistant General Manager

Old Navy
03.2014 - 07.2022

Front End Supervisor

Sams Club Distribution
02.2012 - 03.2014

EVS Housekeeper

Saint Francis Children's Hospital
08.2008 - 04.2011

High School Diploma -

Moreno Valley High School

Some College (No Degree) - Registered Medical Assistant

Brown Mackie College

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MIRANDA CLEVELAND