Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Miranda Collins

Wellford,USA

Summary

Customer service leader with extensive experience at Milliken & Company, specializing in client relationship management and conflict resolution. Proven ability to optimize processes and enhance operational efficiency through strong communication skills and SAP expertise. Focused on exceeding customer expectations and fostering loyalty while driving strategic objectives.

Overview

17
17
years of professional experience

Work History

Corp Cust Service Coordinator Lead

Milliken & Company
Spartanburg, SC
03.2016 - Current
  • Coordinated with multiple departments to ensure operations remained organized and efficient.
  • Responded to customer inquiries in a timely and professional manner.
  • Resolved complex issues quickly and efficiently while maintaining professionalism.
  • Provided excellent customer service to clients and colleagues using strong communication skills.
  • Developed effective relationships with customers, vendors, partners, and staff.
  • Assisted in developing and implementing client service plans.
  • Maintained accurate records of all customer interactions using a detail-oriented approach.
  • Coordinated with internal teams to ensure timely resolution of service requests.
  • Scheduled appointments, coordinated logistics, and ensured smooth service delivery.
  • Prepared reports on service performance for management review.
  • Analyzed customer issues and identified root causes to implement solutions.
  • Provided exceptional customer service, exceeding expectations and building rapport.
  • Adapted to changing priorities and handled unexpected situations effectively.
  • Managed client accounts, maintaining accurate records and following up on requests.
  • Prioritized workloads and managed multiple tasks efficiently to meet deadlines.
  • Provided clear and concise instructions to clients regarding service procedures.
  • Exceptional Customer Service & Client Relationship Management
  • Conflict Resolution & Advanced Problem-Solving Techniques
  • Process Optimization & Operational Efficiency
  • Strong Communication Skills & Leadership in Cross-Functional Teams
  • Budgeting & Resource Allocation Management
  • Proficient in SAP, CRM Systems & Office Software Applications
  • Data Analysis & Strategic, Results-Oriented Goal Setting

Children's Ministry Director

Fairforest Baptist Church
Spartanburg, SC
05.2013 - 06.2018
  • Implemented new technologies such as video streaming platforms for virtual Sunday school classes or online worship services.
  • Facilitated meaningful relationships with volunteers, parents and children through effective communication and leadership skills.
  • Coordinated special events throughout the year including Vacation Bible School, Easter egg hunts, Christmas pageants.

Strategic Account Customer Service Representative

Adidas
Spartanburg, SC
03.2008 - 05.2013
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Adhered to company policies and procedures while providing superior service.
  • Maintained an updated knowledge base of current products, services, pricing, promotions.
  • Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
  • Provided account information to customers and explained bill service policies and customer rights.
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
  • Collaborated with colleagues to develop strategies for increasing customer loyalty and retention rates.
  • Displayed strong organizational skills while managing multiple projects simultaneously.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

Education

High School Diploma -

Boiling Springs High School
Boiling Springs
05.1996

Skills

  • Customer service excellence
  • Client relationship management
  • Conflict resolution
  • Advanced problem solving
  • Process optimization
  • Operational efficiency
  • Communication skills
  • Cross-functional leadership
  • Budget management
  • Resource allocation
  • SAP proficiency
  • CRM systems expertise
  • Office software proficiency
  • Data analysis
  • Strategic goal setting
  • Multitasking

References

References available upon request

Affiliations

  • Photography
  • Active in church, assist in children's ministry

Timeline

Corp Cust Service Coordinator Lead

Milliken & Company
03.2016 - Current

Children's Ministry Director

Fairforest Baptist Church
05.2013 - 06.2018

Strategic Account Customer Service Representative

Adidas
03.2008 - 05.2013

High School Diploma -

Boiling Springs High School

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