MIRANDA COLSTON
Kernersville,NC
Summary
Dedicated and professional manager with expertise in planning and evaluating department policies, processes, priorities, and performance goals. Experienced in maintaining a high-performing staff through effective recruitment, onboarding, training, assessment, and promotion strategies. Committed to ensuring consistent achievement of performance goals by closely monitoring data and making necessary adjustments. With over 20 years of experience in the restaurant and bar industry, trained numerous personnel in exceptional customer service practices. Motivated by maintaining customer satisfaction and contributing to company success. Polished and professional Customer Service Representative with a proven track record of excellence. Held various managerial and supervisory positions within the restaurant industry, including completing a one-year restaurant management training program. Possess exceptional skills in addressing customer inquiries, resolving grievances, and handling billing issues. Comprehensive knowledge of administrative and clerical procedures.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Prep Cook
Atrium Wake Forest Baptist Health
09.2024 - Current
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Trained and assisted new kitchen staff members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Maintained food safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Prepared and served various food items in fast-paced [Type] environment.
- Measured and mixed ingredients according to precise recipes for best results.
- Monitored food quality and presentation to maintain high standards.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Cashier, Customer Service, Stocking, Cleaning
Atrium Wake Forest Baptist Health
04.2024 - 09.2024
- Maintaining cash control: Cashiers count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct
- Ensuring that shelves, displays, and coolers are stocked with merchandise so that customers can find and purchase what they are looking for
- Prep, grab and go meals for easy purchase for visitors and staff
- Prep, prepare, cook fresh market, items for purchase
- Checking inventory dates to ensure expired
- Products are taken out first in first out rotation
- Fill out requisition sheets for inventory
- Open and closing duties specified by supervisor on duty
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Patient Nutrition Representative
Atrium Wake Forest Baptist Health
02.2024 - 06.2024
- Responsible for delivering and picking up patient meal trays to/from patient rooms as well as transporting patient meal carts to/from kitchen
- Responsibilities also include cleaning equipment
- Delivers, serves, and retrieves food trays/carts in a courteous, safe, efficient, and sanitary manner following proper protocol
- Follows fire code and regulatory standards
- Communicates with nursing staff as deemed appropriate
- Resolves issues or concerns with employees, customers and/or departments, particularly meal delivery; provides assistance as deemed necessary
- Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments
- Maintains a double gold rating from NSF
- Ensures that Sodexo standards are consistently being met
- Department maintains a minimum average Gold Check score of silver
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.
- Monitored food safety and sanitation standards in food service areas.
Store Manager
Go Green CBD
05.2022 - 04.2023
- Managing financial budgets and monitoring costs
- Maintaining financial records and reports
- Hiring and training staff
- Rostering staff
- Handling employee issues and conflicts
- Event planning
- Maintaining quality control on inventory
- Ordering supplies
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Top sales out of 15 stores in the country. Top sales person out of 150 employees nationwide.
- Maintaining environmental, food safety, and sanitation practices
- Maintain procedures for state and local law
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased sales by 75% with special displays and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Restaurant and Banquet Setup Server/Hostess Trainer
Amway Colosseum/Orlando Magic
02.2018 - 05.2020
- Greeting customers and presenting menus
- Making suggestions based on customer preferences
- Taking and serving food and drink orders
- Up-selling when appropriate
- Arranging table settings
- Keeping tables clean and tidy
- Delivering checks and collecting payments
- Refilling drinks
- Helping with dessert selections
- Working closely with upper tier ticket holders
- Arranging weight staff for private parties
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Backing up and assisting bar staff with drink selections for menu of specialty drinks
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Plating for Chief
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Owner/Operator
Styles By KeKey
06.2014 - 12.2019
- Managed and operated Full-Scale salon
- Managed all accounting for business, Bank deposits, taxes, accounts payable and receivable
- Coordinated appointments, schedules, and phone messages
- Remote mobile service location
OSR/CSR Online Sales Representative/ Customer Service Representative
HSN/QVC
06.2012 - 05.2014
- Provided excellent customer service to customers who need to place orders to their accounts
- Provided various payment options and explained Flex payment options
- Reviewed customer accounts, post payments, and opened and closed accounts
- Up-sale Customers to maximize customer experience
- Work from home
Marketing Direct/ Indirect Sales
1 to 1 Tutor, LLC.
10.2011 - 02.2012
- Contacted and conducted initial interviews with parents selected for the government program
- Delivered and set up operations for the program, produced reports and updates of progress on students to schools and to parents
- Traveled city to city to ensure No child left behind law was properly being enforced
- Set up countywide events to promote sign ups
- Taught children and parents how to use computers and databases of computers
Assistant Manager
Hair Artistry of South Park
01.2006 - 04.2010
- Supervised all aspects of the business to ensure that the overall care of all clients were being conducted with the highest level of customer satisfaction
- Made a detailed record of all accounting/accounts payable/receivable and balanced budget
- Managed 6 stylists, 6 barbers, 2 manicurists, and 2 estuations
- Filled in for anyone who was unable to perform a job for the day
- Placed orders for stock of products, retail sales
Collections/ Customer Service
Tele Spectrum
01.2004 - 01.2005
- Collections and customer service calls clients at work, home, primary contact and coordinated time and date to receive payment
- Skipped traced and contacted clients to insure updated contact information
- Mage arrangements for pickup, repossession of items owned by the bank
- Assisted customers with their queries and problems by phone and email
- Supervised a team of 15 employees
- Data Entry 10-Key, helped customers place new orders easily
- Telephone Sales Representative when needed to step in and take position
Education
Certificate in Hospitality Management -
Shoneys Training Program
Charlotte, NC01.2004
Cosmetology degree - Cosmetology
Carolina beauty College
Winston-Salem, NC03.2002
High school diploma - General Education
Mount Pleasant High School
Mount Pleasant, NC06.1999
Skills
- Property management
- Cash handling
- Financial report writing
- Google Suite
- Office experience
- Hotel experience
- Quality assurance
- Customer support
- Data analysis skills
- Office management
- Typing
- SAP
- MRP
- Transportation management systems
- Microsoft Excel
- Cash register
- Supervising experience
- Sales
- Front desk
- Interviewing
- Payroll
- Manufacturing
- LIHTC
- Microsoft Access
- Tutoring
- Microsoft Outlook
- Phone etiquette
- Financial report interpretation
- Hospitality
- Guest services
- Quality audits
- Negotiation
- Supply chain management
- Communication skills
- QuickBooks
- Leadership
- Word processing
- Accounts receivable
- Project management
- Microsoft Word
- Accounting
- Teaching
- Management
- Human resources
- Bank reconciliation
- Restaurant experience
- Customer service
- Microsoft Office
- Retail sales
- Supply chain
- Assembly
- Google Docs
- Data entry
- POS
- Product demos
- Medical office experience
- Employee evaluation
- Telemarketing
- Windows
- Retail math
- Computer skills
- Time management
- Strategic-relationship/partnership-building skills
- Retail management
- Bookkeeping
- Accounts payable
- Organizational skills
- Clerical experience
- Administrative experience
- Databases
- Technical support
- Marketing
- Vegetable washing
- Safe food handling procedures
- Equipment sanitation
- Temperature control
- Food presentation
- Plating
- Part-Time Experience
- Mc Donalds, Orlando FL
- Shoneys Restaurant, Winston Salem NC, Concord NC, Charlotte NC
- Elite Bar and wait services Orlando FL
- Nelson Catering Winston Salem NC
- Burger King Charlotte NC
- KFC Mooresville NC
- Golden Coral Charlotte NC
- Tabu Bodega San Juan Puerto Rico
- Underground Nightclub Charlotte, Winston Salem NC
- Hardies Mt Pleasant NC
Certification
- Driver's License, 10/01/24
- Esthetician License, 10/01/24
- Cosmetology License, 05/01/24
- Food Handler Certification
Assessments
- Work style: Reliability, 06/01/24, Proficient
- Teamwork: Interpersonal skills, 07/01/24, Proficient
- Customer service, 07/01/24, Proficient
- Food service: Customer situations, 04/01/24, Proficient
- Customer focus & orientation, 02/01/24, Proficient
- Retail customer service, 03/01/24, Proficient
- Attention to detail, 06/01/24, Proficient
Timeline
Prep Cook
Atrium Wake Forest Baptist Health
09.2024 - Current
Cashier, Customer Service, Stocking, Cleaning
Atrium Wake Forest Baptist Health
04.2024 - 09.2024
Patient Nutrition Representative
Atrium Wake Forest Baptist Health
02.2024 - 06.2024
Store Manager
Go Green CBD
05.2022 - 04.2023
Restaurant and Banquet Setup Server/Hostess Trainer
Amway Colosseum/Orlando Magic
02.2018 - 05.2020
Owner/Operator
Styles By KeKey
06.2014 - 12.2019
OSR/CSR Online Sales Representative/ Customer Service Representative
HSN/QVC
06.2012 - 05.2014
Marketing Direct/ Indirect Sales
1 to 1 Tutor, LLC.
10.2011 - 02.2012
Assistant Manager
Hair Artistry of South Park
01.2006 - 04.2010
Collections/ Customer Service
Tele Spectrum
01.2004 - 01.2005
Cosmetology degree - Cosmetology
Carolina beauty College
Certificate in Hospitality Management -
Shoneys Training Program
High school diploma - General Education
Mount Pleasant High School
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