Miranda Cook
Glen Burnie,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Network Operations Center Technician
Skyline Technology Solutions
Glen Burnie, MD
11.2021 - Current
- Diligently triage incoming system outages, incidents, problems, and requests to inform relevant parties; while operating under stringent SLA expectations.
- Analyze layer 2 and 3 network metrics to troubleshoot and determine issues.
- Develop solution in accordance with respective topology printouts to ensure proper network routing continuity.
- Consistently maintain communication with customer(s) via case management system/phone calls to disseminate updates within a timely manner.
- Proactively follow up on tickets to ensure timely updates or adjust/add problem tickets.
- Confidently assist in process creation and refinement of standard operating procedures.
- Engage in continual professional growth in the networking field by pursuing vendor and technical certifications.
System Administrator/Office Manager
Aerotek
Baltimore, MD
09.2021 - 11.2021
- Responsible for User Access Management (UAM) within an Active Directory (AD) environment.
- Provide tier-two technical support for various software and network system solutions.
- Assign and administer computer peripherals, system hardware, and network equipment.
- Collaborate with industry-leading vendors to drive forward-leaning capabilities and field technical concerns.
- Responsible for facilitation of partner correspondence; delegating additional clerical functions to the correct representative.
- Diligently maintain supply requisitions within controlled filing systems; where they are reviewed before approval.
- Minimize productivity loss by developing and implementing an effective organization strategy for the required office operations and maintenance (O&M).
- Establish historical archive of standard operating procedures for protection, retention, sanitization, and transferal of staff records.
- Coordinate new employee training; reconcile employment paperwork.
Administrative Coordinator
Reliable Contracting
Crofton, MD
06.2019 - 09.2021
- Coordinate office financial/operations to secure efficiency and compliance with company policies
- Maintain/track inventory and usage for fuel fleet division
- Maintained and reconciled appropriate documents/totals for monthly audit of fuel
- Assist upper management with creation of advanced and automated Excel, Crystal Reports, and Access queries
- Provide tier-one and tier-two technical support for the Equipment Shop.
- Gathered, entered and updated data to maintain departmental records and databases.
- Developed successful filing system to increase ability to retain and recover documents, reports and records.
- Calculated and processed payroll, monthly billing and invoices for large corporate accounts.
Education
Bachelor of Science Degree - Software and Security
University Of Maryland Global Campus
College Park, MD12-2026
Associate of Science Degree - Web Applications And Software Development
Anne Arundel Community College
Arnold, MDSkills
- Active Directory management
- Software development
- Hardware and software installation
- IT documentation
- Technical issue analysis
- Network Configuration
- Helpdesk Administration
- Customer Service
- Remote Technical Support
- Inventory Management
- Documentation and Reporting
- Policy and Procedure Adherence
- Database and Client Management Systems
- Strong Organizational Skills
- Multi-Line Telephone Systems
- Multitasking and Time Management
- Data Entry
- Administrative Procedures
- Recordkeeping and File Management
- Network Administration
- Equipment Usage Tracking
- Troubleshooting Network Issues
- Microsoft Windows and Office
- Record Reconciliation
- Proficient in Viewpoint
- Proficient in ServiceNow
- Crystal Reports
- HTML/CSS
- Database Programming and SQL
- Windows Applications
- System Administration
- WSUS administration
Timeline
Network Operations Center Technician
Skyline Technology Solutions
11.2021 - Current
System Administrator/Office Manager
Aerotek
09.2021 - 11.2021
Administrative Coordinator
Reliable Contracting
06.2019 - 09.2021
Bachelor of Science Degree - Software and Security
University Of Maryland Global Campus
Associate of Science Degree - Web Applications And Software Development
Anne Arundel Community College
Similar Profiles
Dana SproulDana Sproul
Business Analyst at Skyline Technology SolutionsBusiness Analyst at Skyline Technology Solutions
Noah S. GottesmanNoah S. Gottesman
GRC Director at Skyline Technology SolutionsGRC Director at Skyline Technology Solutions
Chanpreet KaurChanpreet Kaur
Administrator at Skyline Institute of TechnologyAdministrator at Skyline Institute of Technology