Overview
Work History
Timeline
Hi, I’m

Miranda Cooper

Kitts Hill,OH
Miranda Cooper

Overview

31
years of professional experience

Work History

S&S Construction
Ironton

Construction Laborer
08.2024 - Current

Job overview

  • Operated various hand tools and power equipment, including drills, saws, and jackhammers, to complete assigned tasks
  • Performed demolition work by safely dismantling structures using appropriate tools and techniques
  • Installed drywall panels, applied joint compound, sanded surfaces, and prepared them for painting or wallpapering
  • Laid bricks or stones in mortar beds to construct walls or other structures as per architectural plans
  • Cleaned construction sites from debris and hazardous materials on a regular basis to maintain a safe working environment
  • Measured distances accurately using tape measures or laser levels to ensure precise placement of structural components
  • Followed instructions from supervisors regarding daily tasks while maintaining a strong focus on quality craftsmanship
  • Operated power tools such as drills, saws, and grinders to cut materials or create openings as required
  • Maintained a clean and organized work area by properly storing tools and equipment after each shift
  • Applied protective coatings (e.g., paint) on finished surfaces according to project specifications
  • Worked at heights using ladders, scaffolds, or aerial lifts while adhering to safety guidelines at all times
  • Communicated effectively with supervisors and coworkers regarding project progress updates or potential issues that may arise.

Ohio Valley Physicians
Huntington

Billing Specialist
02.2022 - 08.2024

Job overview

  • Reviewed billing data to identify discrepancies or errors, resolving issues promptly to minimize delays in payment processing
  • Managed accounts receivable by tracking payments, following up on outstanding balances, and initiating collection efforts when necessary
  • Collaborated with internal departments to resolve billing inquiries or disputes, providing excellent customer service and maintaining positive relationships
  • Performed regular audits of billing records to ensure accuracy and completeness of financial data
  • Identified opportunities for process improvement within the billing department, implementing changes that resulted in XX% increase in productivity
  • Assisted with month-end closing activities related to revenue recognition and account reconciliation
  • Maintained confidentiality of sensitive financial information while handling invoicing tasks
  • Collaborated with cross-functional teams to ensure proper coding of expenses for accurate client invoicing
  • Provided training and guidance to new team members on billing processes and systems
  • Researched complex billing issues or disputes, working closely with clients or vendors to reach satisfactory resolutions
  • Monitored aging accounts receivable balances regularly, taking proactive measures to address overdue payments or delinquent accounts.

ULTIMATE TREATMENT CENTER
Ashland

Medical Billing Manager
08.2019 - 01.2020

Job overview

  • Overseen all billing requirements for new in house billing Dept
  • Authorizations, insurance verification, credentialing, VA billing/authorizations
  • Developed and implemented standardized procedures for coding and billing to ensure compliance with industry regulations
  • Collaborated with insurance companies to resolve claim denials and appeals, resulting in an XX% increase in reimbursement rates
  • Created training programs for staff members on proper documentation practices and coding guidelines
  • Maintained up-to-date knowledge of medical coding updates, payer policies, and industry trends to ensure accurate billing practices
  • Oversaw the timely submission of electronic claims to insurance carriers using various clearinghouses or direct connections
  • Analyzed financial reports related to collections, aging accounts receivable, denial rates, and reimbursement trends for performance evaluation purposes
  • Implemented strategies to improve cash flow by reducing days in accounts receivable through efficient billing processes
  • Collaborated with healthcare providers to address any issues related to documentation requirements or missing information necessary for accurate billing
  • Established quality control measures within the department ensuring accurate coding practices according to current guidelines
  • Identified opportunities for cost savings through analysis of billing processes and vendor negotiations, resulting in a XX% reduction in expenses
  • Implemented training programs for staff members to enhance their knowledge of medical coding guidelines and compliance regulations
  • Collaborated with cross-functional teams to resolve complex billing issues and ensure timely reimbursement from insurance companies
  • Managed the revenue cycle process from charge entry to payment posting, ensuring accurate and timely claims submission
  • Developed and maintained relationships with insurance carriers, resolving any claim processing or payment issues
  • Ensured compliance with HIPAA regulations by implementing privacy policies and procedures for handling patient information
  • Conducted regular meetings with staff members to provide feedback, address concerns, and identify areas for improvement
  • Maintained knowledge of current healthcare laws, regulations, and industry changes affecting medical billing practices
  • Managed the resolution of complex reimbursement issues through effective communication with payers' representatives
  • Developed strategies for maximizing revenue by identifying underpayments or missed opportunities for additional charges.

ResCare Community Living
Ironton

Office Manager/HR Manager
10.2018 - 07.2019

Job overview

  • Scheduling
  • Pt concerns
  • Insurance verification/authorizations
  • State funded program coordinator
  • Implemented an employee onboarding program that reduced new hire turnover by XX%
  • Administered benefits programs, including health insurance, retirement plans, and paid time off
  • Conducted performance evaluations for employees to assess job performance and provide feedback for improvement
  • Created and delivered training programs on topics such as diversity awareness, sexual harassment prevention, and conflict resolution
  • Maintained accurate employee records in compliance with legal requirements
  • Served as a point of contact for employees regarding HR-related inquiries, providing timely and accurate information
  • Managed employee relations issues, including conflict resolution, disciplinary actions, and grievances
  • Led diversity recruitment efforts resulting in a XX% increase in diverse hires within the organization
  • Developed and delivered training programs on unconscious bias awareness to promote inclusivity within the workplace
  • Created job descriptions and conducted job analysis to ensure accurate representation of roles and responsibilities
  • Maintained knowledge of current labor laws, regulations, industry trends, and best practices in human resources
  • Assisted employees with benefits enrollment process by providing guidance on available options
  • Implemented flexible work schedules resulting in increased employee satisfaction by XX%.

Sunset Nursing Home/Crystal Care
Ironton

Business Office Manager/HR/Admissions/Social Services/Activities Director
03.2011 - 10.2017

Job overview

  • PCC EMR program, patient transport scheduling, Payroll, CNA scheduling, Kronos, Hiring/termination staff, Resident/Family care plan meetings/concerns, Coordinate daily activities, resident trust funds, petty cash, Excel, Collections, Medicare Skilled Billing, Medicaid/VA/Private Pay Monthly Billing

Subway Franchise
Ironton

Owner/Operator
10.1993 - 01.2008

Job overview

  • All areas of operation and management
  • Founded and operated a successful business for XX years, overseeing all aspects of operations
  • Developed and implemented strategic business plans to drive growth and increase profitability
  • Managed a team of XX employees, providing leadership, guidance, and support
  • Oversaw budgeting and financial management, ensuring the company's financial health
  • Implemented cost-saving measures that resulted in an annual savings of $XX
  • Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
  • Created effective marketing strategies to promote the business and attract new customers
  • Implemented quality control processes to ensure consistent product/service excellence
  • Maintained high levels of customer satisfaction through exceptional service delivery
  • Analyzed market trends and competitor activities to identify opportunities for business expansion
  • Conducted regular performance evaluations for employees, providing feedback for improvement as needed
  • Led sales initiatives resulting in an increase in revenue by XX% over XX months
  • Increased customer base by XX% through targeted marketing campaigns
  • Negotiated contracts with key clients/vendors resulting in cost savings of $XX annually
  • Introduced new products/services based on market demand analysis leading to a XX% increase in sales
  • Streamlined operational processes resulting in improved efficiency by XX%
  • Implemented inventory management system reducing stockouts by XX%
  • Developed employee training programs improving overall staff productivity by XX%
  • Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
  • Implemented customer loyalty programs resulting in a XX% increase in repeat business
  • Managed cash flow, accounts payable/receivable, and financial reporting processes
  • Identified opportunities for cost reduction without compromising product/service quality
  • Instituted employee recognition programs to boost morale and improve retention rates
  • Mentored and coached employees to foster professional growth and development
  • Elevated customer service standards through staff training programs and ongoing monitoring/feedback systems.

Timeline

Construction Laborer
S&S Construction
08.2024 - Current
Billing Specialist
Ohio Valley Physicians
02.2022 - 08.2024
Medical Billing Manager
ULTIMATE TREATMENT CENTER
08.2019 - 01.2020
Office Manager/HR Manager
ResCare Community Living
10.2018 - 07.2019
Business Office Manager/HR/Admissions/Social Services/Activities Director
Sunset Nursing Home/Crystal Care
03.2011 - 10.2017
Owner/Operator
Subway Franchise
10.1993 - 01.2008

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Miranda Cooper