Miranda Cormier
Lake Charles,LA
Summary
I am seeking an opportunity to obtain a position in a company with long-term employment that I can excel with personal and professional growth.
Overview
15
15
years of professional experience
Work History
General Manager
Ulta
07.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Operations Manager
Ulta
04.2022 - 07.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Support Coordinator
Medical Resources and Guidance
09.2021 - 04.2022
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
Client Care Manager
Leading Healthcare
04.2021 - 08.2021
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Support Coordinator
Medical Resources and Guidance
02.2020 - 04.2021
Retail Sales Manager
ULTA
03.2019 - 08.2019
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
General Manager
ULTA
08.2018 - 03.2019
Assistant Manager
ULTA
02.2017 - 08.2018
Make-up Artist
MAC cosmetics
09.2015 - 02.2017
Assistant Manager
Dollar Tree
12.2009 - 07.2010
Education
Bachelor’s degree - Psychology, Sociology
McNeese State University
Lake Charles, LA01.2013
High School -
LaGrange High School
Lake Charles, LA01.2009
Skills
- Skilled in store management (ran volume of 6million)
- Talent development
- Driving results in retail sales
- Team attraction and retention
- Loss prevention
- Scheduling management
- Payroll management
- Operational excellence
- Inventory control
- Store compliance
- Visual merchandising
- High level of organization skills
- Microsoft skills
References
- Christie Dejean, (337)292-0089
- Shuntell March, (337)842-9699
Specificskillsandcertifications
- Specialized in computer programming, researching abilities, writing skills
- Developed high performing talent that consistently delivered superior results in credit and loyalty program
- Attract, hire and retain a diverse team of top talent
- Scheduling
- Financial management - success with driving top sales, average ticket and upt’s
- Managing payroll budgets for both retail and salon - forecasted and adjusted payroll to maximize productivity, achieve sales and payroll goals
- Review and interpret financial and operational reporting regularly including store visits and audit results
- Identify underperforming metrics and develop strategies that leverage company program and tools to improve the business
- Inventory control
- Operational background - performing brand resets (planograms), visual merchandising, price updates, inventory adjustments and replenishment
- Strong collaboration and organizational skills
- Case management
- Knowledge of developmental disabilities
- Microsoft Word, Adobe, Microsoft Office, Excel experience
Timeline
General Manager
Ulta
07.2023 - Current
Operations Manager
Ulta
04.2022 - 07.2023
Support Coordinator
Medical Resources and Guidance
09.2021 - 04.2022
Client Care Manager
Leading Healthcare
04.2021 - 08.2021
Support Coordinator
Medical Resources and Guidance
02.2020 - 04.2021
Retail Sales Manager
ULTA
03.2019 - 08.2019
General Manager
ULTA
08.2018 - 03.2019
Assistant Manager
ULTA
02.2017 - 08.2018
Make-up Artist
MAC cosmetics
09.2015 - 02.2017
Assistant Manager
Dollar Tree
12.2009 - 07.2010
Bachelor’s degree - Psychology, Sociology
McNeese State University
High School -
LaGrange High School
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