Miranda Corpus

Executive Vice President

December 2023 - Current

• Facilitated communication between departments, promoting collaboration
• Mentored and developed team members, encouraging professional growth
• Collaborated with executive leadership and board members to develop long-term business plans, setting organizational goals and objectives.
• Led teams for successful project completion, ensuring on-time delivery and optimal results.
• Developed strong relationships with both customers and vendors, expanding company's network of resources
• Ensured compliance with regulatory requirements by staying abreast of banking regulation changes and updating policies accordingly.

Senior Vice President/Retail Services Administrator

October 2019-December 2023

• Tracked employee attendance and punctuality, addressing repeat problem's quickly to prevent long-term habits.
• Supported efficient and satisfactory implementation of products and services
• Developed and managed backend of new account opening software to assist in streamlining account opening process
• Ensured deposit operations department was in compliance with laws, regulations by writing policies and procedures.
• Led Overdraft Privilege Department in managing risk and revenue for bank's program
• Analyzed operational problems and assisted in resolution
• Reviewed customer accounts to ensure compliance with Bank Secrecy Act.

Deposit Operations

2008-2019

Assistant Vice President 2013

Vice President 2014

• Managed day to day back office functions while meeting requirements of regulations and procedures
• Provided customer service via phone assisting with online banking issues, general account inquiries, and any other needs of customer in efficient manner
• Provided day to day guidance and supervision of team ensuring staff was properly trained. Organized and executed training when needed
• Coordinated escheatment of customer's accounts, money orders, and official bank checks while meeting escheatment laws

Teller/New Accounts/Assistant Branch Manager

2006-2008

• Greeted customers and visitors in prompt and friendly manner
• Provided excellent customer service in timely manner both in person and via phone
• Assisted customers with cashing checks, making deposits, processing withdrawals, and any other services while ensuring banking polices, procedures, and regulations were satisfied
• Responsible for opening checking, savings, and certificate of deposit accounts for both personal and business accounts ensuring customer needs were met
• Promoted financial institution's products and services depending on customer needs
• Processed account closings efficiently

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers and adhering to bank policy and procedures.
• Processed customer transactions promptly, minimizing wait times.
• Opened checking, savings, and certificate of deposit accounts for both personal and business accounts ensuring customer needs were met
• Assisted customers with account inquires in professional manner both in person and phone
• Processed account closings efficiently