Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Cruz

Watertown

Summary

Proven expertise in package handling and customer service, demonstrated through successful roles at Amazon and 24/7 Intouch. Skilled in inventory management and resolving customer complaints, enhancing loyalty and operational efficiency. Excelled in maintaining safety standards and empathy, significantly reducing damage rates and conflict situations.

Overview

11
11
years of professional experience

Work History

Package Handler

Amazon
10.2021 - 03.2025
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Customer Service Representative

24/7 Intouch
05.2019 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Stream
01.2014 - 01.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Gouverneur High School
Gouverneur, NY
06-2014

Skills

  • Heavy lifting
  • Package unloading
  • Truck loading and unloading
  • Label reading
  • Order picking
  • Pallet jack operation
  • Record keeping
  • Inventory management
  • Daily log maintenance

Timeline

Package Handler

Amazon
10.2021 - 03.2025

Customer Service Representative

24/7 Intouch
05.2019 - 02.2022

Customer Service Representative

Stream
01.2014 - 01.2019

High School Diploma -

Gouverneur High School

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Miranda Cruz