Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Cundiff

Auburndale,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

11
11
years of professional experience

Work History

Call Center Representative

Rentokil
04.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Patient Access Representative

Lakeland Regional Health
04.2018 - 04.2023
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Cashier

The Home Depot Inc
07.2016 - 03.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Customer Service Representative

Pinch A Penny Pool Patio Spa
05.2013 - 10.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Order Products and stock the shelves
  • Unload trucks

Education

High School Diploma -

Mulberry Senior High School
Mulberry, FL
06.2016

Skills

  • Problem-solving skills
  • Customer Service
  • Inbound phone calls
  • Computer Skills
  • Patient check-in
  • Insurance Verification
  • Cash Handling
  • POS Systems
  • Staff Training

Timeline

Call Center Representative

Rentokil
04.2023 - Current

Patient Access Representative

Lakeland Regional Health
04.2018 - 04.2023

Cashier

The Home Depot Inc
07.2016 - 03.2018

Customer Service Representative

Pinch A Penny Pool Patio Spa
05.2013 - 10.2015

High School Diploma -

Mulberry Senior High School
Miranda Cundiff