Miranda Harrah
Vienna,IA
Summary
Dependable Employee with previous management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills. Obtained LPCC license in July of 2021.
Overview
22
22
years of professional experience
Work History
Chief Operations Officer
Clean Clear Advantage
01.2024 - Current
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Reduced overhead costs with strategic budget management and cost-cutting initiatives.
- Enhanced company growth by identifying new market opportunities and developing expansion strategies.
- Boosted employee satisfaction and retention through effective communication, training programs, and performance incentives.
- Improved supply chain efficiency by negotiating favorable contracts with vendors and streamlining inventory management processes.
- Led cross-functional teams to execute high-impact projects on time and within budget constraints.
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Optimized customer experience with improved service standards, streamlined complaint resolution procedures, and enhanced internal communication systems for better response times.
Clinical Director
Clean And ClearAdvantage
08.2021 - Current
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Implement new policies and educate staff on changes.
- Facilitate hiring of qualified Clinical personnel by interview applicants and making recommendations for employment.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Developed and adjusted work schedules for Clinical staff.
- Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
- Implemented ongoing learning strategies such as tutorials, instructional modules, and supervised hands-on sessions .
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Licensed Professional Clinical Counselor
L & P Services, Inc.
02.2017 - 08.2021
- Observed and monitored client behavior and responses to treatment.
- Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.
- Monitored client census by using the Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data.
- Facilitated a smooth discharge by encouraging and reassuring clients throughout their transitions.
- Conducted therapeutic individual and family therapy sessions.
- Developed and implemented treatment plans and modified when needed.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health.
- Connected clients with community service and resource agencies.
- Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
- Ran individual therapy and family therapy sessions for children ages 3 to 18.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Aided parents in arranging medication evaluations and psychological testing.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients’ level of functioning.
- Presented case history material to review and discussion with other staff members.
Master Teacher Counselor
Pressley Ridge
02.2009 - 01.2017
- Supported Chief Operating Officer with daily operational functions.
- Analyzed departmental documents for appropriate distribution and filing.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Trained over 100 new staff.
- Helped each patient understand his or her illness and the contributing personal, social and economic factors.
- Extensively trained new and existing employees.
- Monitored participant workflow and behaviors throughout the training process.
- Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers.
- Clearly communicated objectives for all lessons, units and projects to all participants.
- Used a variety of assessment tools and strategies to improve instruction methods.
- Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.
- Assigned appropriate manufacturing supervisor, assembler and operator duties.
- Oversaw daily office operations for staff of 60 employees.
- Maintained physical and computer-based filing systems.
- Evaluated client progress toward completing terms of probation and addressed difficulties.
- Supervised offenders to reduce risk to the community.
- Organized client documentation by checking files and verifying completeness of notes.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Initiated crisis intervention by following official crisis communication plans and training.
Office Clerk
Big Sandy
06.2002 - 02.2009
- Maintained computer and physical filing systems.
- Prepared vendor invoices and processed incoming payments.
- Received, screened and routed incoming calls.
- Provided complete meeting support including preparing materials and taking notes.
- Handled all incoming business and client requests for information.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Provided an elevated customer experience to generate a loyal clientèle.
- Routinely answered customer questions regarding merchandise and pricing.
- Asked open-ended questions to assess customer needs.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Developed reputation as an efficient service provider with high levels of accuracy.
Education
Master of Science - Mental Health Counseling
Marshall University
Huntington, WVBachelor of Arts - Criminal Justice
West Virginia University
Parkersburg, WV2009
Skills
- Creative problem solver
- Exceptional communication skills
- Quick learner
- Strong client relations
- Training development aptitude
- Multi-line phone talent
- Mediation capability
Timeline
Chief Operations Officer
Clean Clear Advantage
01.2024 - Current
Clinical Director
Clean And ClearAdvantage
08.2021 - Current
Licensed Professional Clinical Counselor
L & P Services, Inc.
02.2017 - 08.2021
Master Teacher Counselor
Pressley Ridge
02.2009 - 01.2017
Office Clerk
Big Sandy
06.2002 - 02.2009
Master of Science - Mental Health Counseling
Marshall University
Bachelor of Arts - Criminal Justice
West Virginia University
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