Miranda Davis
Everett,WA
Summary
- Highly motivated Project/Account Management professional with over 12 years in the FFE Industry. Experience working in the Commercial and K-12 markets on both small and large-scale projects from programming to close-out. Strong focus on operational excellence while continually striving to provide an outstanding customer experience.
Overview
13
13
years of professional experience
Work History
Client Experience Manager
Porter, Venture of OneWorkplace - Seattle
09.2021 - Current
- Manage FFE project requests from initiation to closeout
- Prepare agendas and facilitate client kick-off meetings to understand needs, schedule and budget
- Effectively communicate and lead internal team, including Designers, Coordinators, Field Project Managers and Installation crews
- Partner and coordinate project work with external team members including General Contractors, AV Teams, Architects and Vendors
- Closely monitor project progress for specification accuracy, budget, on-schedule completion and client satisfaction
- Report out weekly on project status and any risks to budget and/or schedule
- Ensure projects are aligned with current program/standards.
- Analyze and archive completed projects.
Project Manager/Coordinator
MeTEOR Education - Remote
10.2019 - 09.2021
- Lead and support Internal Project Team through detailed planning, communication, and documentation
- Oversee the execution and performance of operational project related tasks throughout the project lifecycle
- Schedule, lead, and document meetings among Project Team, at times to include external clients and vendors
- Communicate with and develop strong vendor relationships
- Submit and collect accurate vendor and sub-contractor RFP's
- Review FFE specifications for accuracy and compare to architectural plans for consistency
- Prepare, enter, review, and submit large scale FFE proposal packages, inclusive of products and services
- Clearly communicate and work to resolve any risk to project schedule, profit margin or established client's standards
- Understand and track day to day operations in accordance with business's Core process
- Provide training and support to newly on-boarded Project Coordination Team members
- Work with Leadership to align staffing and resource needs with revenue forecasts
- Participate and contribute to process improvement initiatives.
Department Coordinator II, Facilities and Space Utilization
Premera Blue Cross - Mountlake Terrace, WA
01.2019 - 10.2019
- Manage daily, weekly, and annual maintenance records
- Review and prioritize submitted work requests; accordingly, striving to minimize business impact
- Create, dispatch and monitor progress of facility-related work order requests via CMMS system
- Schedule and manage maintenance repairs and work requests, tracking to completion
- Provide oversight and direction to vendors and facilities staff to ensure effective execution of work
- Provide administrative and operational support to both Facilities and Space Utilization teams
- Coordinate Day-2 Facilities related project activities within the ongoing Campus Renewal Project
- Provide coordination and support for Corporate events, meeting, and conference facilities as needed
- Collect and submit event permitting documentation with the City of Mountlake Terrace, WA.
Associate Project Manager
Catalyst Workplace Activation - Tukwila, WA
06.2018 - 01.2019
- Conduct a thorough analysis of the project site and clarify project scope with all team members
- Provide critical time path for overall project
- Verify accuracy of specifications and pricing; create final quotation in business operating system
- Monitor and remain current on order and shipment status with all vendors
- Verify correct product applications as specified on floor plans
- Communicate with subcontractors to coordinate electrical and telecommunications plans
- Process Return Authorizations, Freight Claims, Credit Memos, and warranty issues
- Establish and communicate change order policies for individual projects
- Responsible for maintaining thorough and detailed project documentation
- Prepare project status reports for clients
- Assure timely punch-list resolution
- Review and submit final invoicing at project completion.
Project Coordinator
MeTEOR Education - Remote
11.2015 - 06.2018
- Setup of internal project calendar
- Coordinate project activities, establish and track deliverables between team members
- Schedule, lead, and document project team meetings
- Attend key customer meetings
- Request internal and external pricing proposals for services and product
- Review specifications for accuracy and compare to architectural plans for consistency
- Prepare and review purchase ready project quotes including freight and installation estimates
- Organize completed project packages for presentation
- Meet established project deadlines, communicate and work to resolve any issues that would risk meeting a deadline or impact overall project timeline.
Project Coordinator, Major Accounts
OpenSquare - Seattle, WA
07.2011 - 11.2015
- Research and analyze furniture product lines, including account standards
- Communicate with vendors and submit formal RFP documents
- Enter quotes and process purchase orders for large scale projects of 1200+ headcount
- Prepare status reports and meet regularly with all parties regarding project status
- Proof and process vendor acknowledgements, shipping documents and vendor invoices
- Track orders and assist in the coordination/scheduling of project installation
- Aid Project Managers and Install Lead's through field support, site verification and essential project documentation
- Participate in Project Team meetings to ensure active follow through of team activities and process adherence
- Track and resolve punch-list issues reported after project walk-through, review unique scenarios that affect the performance of current furniture standards and impact to future projects
- Participate in development and implementation of process improvements.
Education
Certified Associate in Project Management -
Project Management Institute
05.2018
Bachelor of Fine Arts, Interior Design -
The Art Institute of Seattle
Seattle, WA03.2008
Associate of Arts Degree -
North Seattle Community College
Seattle, WA06.2003
Skills
- Exceptional communication
- Adherence to high customer service standards
- Relationship Building
- Product Knowledge
- Meticulous attention to detail
- Project Management
- Account Management
- Purchasing and procurement
- Teamwork and Collaboration
Volunteer Experience
Habitat for Humanity, Seattle, WA, 02/2006, current
Timeline
Client Experience Manager
Porter, Venture of OneWorkplace - Seattle
09.2021 - Current
Project Manager/Coordinator
MeTEOR Education - Remote
10.2019 - 09.2021
Department Coordinator II, Facilities and Space Utilization
Premera Blue Cross - Mountlake Terrace, WA
01.2019 - 10.2019
Associate Project Manager
Catalyst Workplace Activation - Tukwila, WA
06.2018 - 01.2019
Project Coordinator
MeTEOR Education - Remote
11.2015 - 06.2018
Project Coordinator, Major Accounts
OpenSquare - Seattle, WA
07.2011 - 11.2015
Certified Associate in Project Management -
Project Management Institute
Bachelor of Fine Arts, Interior Design -
The Art Institute of Seattle
Associate of Arts Degree -
North Seattle Community College