Overview
Work History
Education
Skills
Timeline
Generic

Miranda Davis

Berea,KY

Overview

26
26
years of professional experience

Work History

Billing Technical Analyst

TEKsystems at KU/LGE (Contractor)
01.2023 - Current
  • Responsible for the daily business operations of the various systems and applications associated with the Advanced Metering Infrastructure (AMI)system, specifically the Meter Reading systems and the Meter Data Management System (MDMs) as well as individual meter assets.
  • Evaluate and validate data in the MDMS to resolve data exceptions and monitor system inputs/outputs to ensure quality of billing and settlement data. Assess the performance of AMI system components through the tracking of meter reading data including the investigation of new alerts on customers who are missing large amounts of meter data (reads) or have meter data outside of established parameters.
  • Provide technical leadership (hardware, software, communication paths) in meeting the technology needs of the Advanced Metering System Operations group and serve as the business technology liaison to PPL's ISD organization.
  • Responsible for Advanced Metering Operations Group performance metrics including Head End Network availability, MV90 System availability, Meter Billing and Interval read rates, and Remote Switch Performance.
  • Responsible for troubleshooting meter assets thru the Meter Read systems to determine the root cause of the issue and to refer to the appropriate group for resolution.
  • Responsible for AMI data integrity. This includes monitoring data backups as well as an understanding of appropriate protocols for granting logical access to key AMI systems.
  • Support the activities associated with maintaining application release version levels and system patches. Support the activities associated with application upgrades or implementation of new applications
  • Identify and Promote business opportunities in support of various PPL groups to leverage the AMI investment
  • Responsible as necessary for monitoring the performance of the RF network assets and resolving issues associated with the network.
  • Monitor changes in technology and maintain a current awareness of industry trends and long-term technology plans at PPL.
  • Participate in the planning, design, and implementation of AMI systems, applications, communications infrastructure and operations. Works with various groups with PPL to identify best practices while developing and documenting policies and procedures related to applications and interfaces.
  • Responsible for maintaining lists for enhancements/ modifications and IT related operations support requirements.
  • Prepares and delivers proposals and informational presentations for management and business associates.

Payroll/Billing Supervisor

Davis H. Elliot
06.2017 - 01.2023
  • Supervise and manage the billing team, assigning tasks and ensuring that work is completed accurately and on time.
  • Verify and track new and reissued business to ensure proper billing procedures are followed.
  • Develop and analyze Key Performance Indicators (KPIs) to measure the effectiveness of the billing process and identify areas for improvement.
  • Oversee the monthly invoicing process and monitor invoice processing times to identify trends or areas for improvement.
  • Serve as a subject matter expert for the billing team, independently problem solve billing issues, and provide training and support as needed.
  • Collaborate with cross-functional teams, including finance, customer service, and IT, to resolve billing issues and improve overall process.
  • Develop and implement processes and procedures to improve the efficiency and accuracy of the billing process.
  • Manage and track internal and external customer complaints and inquiries related to billing and work to resolve them in a timely and professional manner.
  • Stay up to date on industry trends and best practices in group premium billing and recommend changes to processes and procedures as needed.
  • Advance departmental goals by assisting with special projects and other duties as assigned by management.
  • Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent.
  • Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed.
  • Actively engage, coach, counsel and provide timely, and constructive performance feedback.
  • Managed payroll operations for a workforce of 220, ensuring accurate computation of wages, overtime, bonuses, and deductions, while processing tax withholdings and employee benefits.
  • Conducted meticulous audits of year-end employee tax documentation and responded to payroll-related inquiries from employees and management.
  • Verified and assessed work documentation to invoice customers according to their unique billing stipulations, maintaining rigorous adherence to billing accuracy.
  • Reconciled billing and eligibility reports, identifying and rectifying discrepancies to facilitate timely payment requests and maintain financial integrity.
  • Supported organizational efficiency through diligent maintenance of employee records, routine report generation, and active engagement in monthly and year-end financial activities.


Senior Payroll Manager

Schneider Electric
05.2006 - 06.2017
  • Oversee, direct, and train Payroll Specialists on day-to-day operations of the department.
  • Ensure payroll operations are calculated timely and accurately on a weekly/bi-weekly basis.
  • Ability to analyze situations as they occur and make logical decisions to resolve complex problems.
  • Understand and keep up with payroll regulations regarding state/local taxes for both the U.S. and Canada.
  • Manage and help oversee the preparation of statutory reports, tax filings, and year-end processes.
  • High level of organizational skills, attention to detail, and ability to work independently to meet strict deadlines.
  • Ability to create working relationships with both internal and external contacts.
  • Ability to multi-task daily work in a fast-paced environment.
  • Execute special projects as assigned.
  • Managed end-to-end payroll operations, ensuring accurate and on-time bi-weekly payroll processing for approximately 8,000 employees across multiple regions.
  • Compiled and submitted comprehensive financial reports, including gross payroll and deductions, while performing journal entries and account reconciliations for financial integrity.
  • Maintained strict adherence to state and federal wage and hour laws, updating systems and practices to remain compliant.
  • Administered benefits enrollment and managed life status changes, serving as the primary liaison for employee and vendor inquiries regarding plan provisions.
  • Coordinated and administered leave-of-absence requests, including medical and FMLA, and facilitated the open enrollment process for employee benefits.

Human Resources Coordinator

Bank One
03.2000 - 05.2006
  • Coordinated with department heads to enhance operational efficiency through improved interdepartmental communication and workflow management.
  • Managed comprehensive HR processes including candidate screening, interview coordination, and employee onboarding, ensuring regulatory compliance and due diligence.
  • Streamlined administrative procedures, oversaw the integrity of HR filing systems, and conducted process audits to identify and implement workflow improvements.

Education

Bachelor's Degree - Business Administration/Finance, Business Administration/Finance

Sullivan University
Lexington, KY

Skills

  • Excel
  • Invoicing
  • ADP Workforce
  • Microsoft Access
  • Accounts Receivable
  • SAP
  • Customer Service
  • Tax Experience
  • Workers' Compensation
  • Auditing
  • General Ledger Accounting
  • Account Reconciliation
  • Journal Entries
  • Financial Statement Preparation
  • Pivot Tables
  • SharePoint
  • Benefits Administration
  • Database Management
  • HRIS
  • Workday
  • Ceridian
  • Payroll Management
  • Vlookup
  • UltiPro
  • ViewPoint Spectrum
  • DelTek
  • Remote technical support
  • Technical analysis
  • Diagnostics and troubleshooting
  • Technical support
  • Program effectiveness analysis

Timeline

Billing Technical Analyst

TEKsystems at KU/LGE (Contractor)
01.2023 - Current

Payroll/Billing Supervisor

Davis H. Elliot
06.2017 - 01.2023

Senior Payroll Manager

Schneider Electric
05.2006 - 06.2017

Human Resources Coordinator

Bank One
03.2000 - 05.2006

Bachelor's Degree - Business Administration/Finance, Business Administration/Finance

Sullivan University

Similar Profiles

CREATE PROFILE
Miranda Davis