Miranda Davis-Turner

• Increased credibility and client awareness by developing marketing collateral and presentations and public relations campaigns.
• Eliminated company bottlenecks, reduced financial obstacles and addressed work constraints to promote overall growth.
• Organized events such as webinars, conferences, trade shows or other promotional activities.
• Facilitated communication between various departments by providing resources or guidance.
• Created and managed the company's financial budgeting, forecasting, and reporting systems.
• Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics, and other SEO techniques and metrics sources.
• Devised organizational vision, mission and foundational structure to facilitate early growth.
• Negotiated contracts with vendors and suppliers for optimal pricing structure.
• Executed on-time, under-budget project management to adhere to project road map.
• Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
• Hired and trained new department managers to increase team oversight and productivity.
• Built relationships with key stakeholders in industry associations to promote brand visibility.
• Managed day-to-day activities across multiple departments within the organization.
• Approved and negotiated contracts with distributors and suppliers.
• Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
• Maintained updated knowledge through continuing education and advanced training.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Room Setup:
• Prepared operating and surgery rooms by arranging equipment and organizing supplies for upcoming procedures.
  
• Infection Control:
• Uphold and maintained high infection control standards to ensure a sterile and safe environment.
  
• Procedure Evaluation:
• Evaluated procedure requirements and set up equipment, tools, supplies, and instruments accordingly.
  
• Surgeon Support:
• Provided exemplary assistance and support to surgeons during pain management surgery procedures.
• Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure.
• Addressed patient bleeding and applied sterile dressings to close wounds.
• Organized operating room by setting up surgical trays with instruments according to surgeon preference.
• Performed pre-operative skin preparation on patients prior to surgery.
• Prepared dressings or bandages, applying or assisting with application following surgery.
• Transported patients to operating room before surgery and monitored vital signs throughout procedure.
• Communicated effectively with surgeons, nurses, anesthesiologists, and scrub techs while performing duties in the OR environment.
• Suture Closure Assistance:
• Assisted in the closure of sutures at the conclusion of each surgery.
  
• Operating Room Management:
• Managed the setup and cleanliness of the operating room.
• Cleansed and sterilize instruments and surfaces.
• Maintained supply inventories and organize surgical tools for efficient access.
  
• Instrument Decontamination:
• Decontaminated, cleansed, assembled, packaged, sterilized, stored, and distributed reusable surgical instrumentation and equipment.
  
• Compliance with OSHA Guidelines:
• Sterilized instruments and dispose of medical supplies and waste in accordance with OSHA guidelines.
  

• Infant Feeding Preparation:
• Prepared, labeled, stored, and delivered all infant feedings in the NICU.
• Handled human milk feedings, including mother's own milk and pasteurized donor human milk (PDHM), as well as ready-to-feed formula.
  
• Sanitary Compliance:
• Adhered to all sanitary regulations and standards established by regulating agencies and the health care facility.
• Ensured compliance with policies related to the institution's HACCP (Hazard Analysis and Critical Control Plan for Human Milk Handling) plan for enteral feedings.
  
• Bar-Coded Safety System:
• Utilized a bar-coded safety system throughout the handling of mother's own milk and PDHM.
  
• Training Assistance:
• Assisted in the training of ancillary personnel as necessary.
  
• Physician Collaboration:
• Collaborated with physicians to implement nutritional prescription guidelines, ensuring patients achieve their nutritional objectives.
• Developed diets to meet nutritional requirements for people with special conditions.
• Provided care ranging from nutrition education to nutrition support for patients with variety of medical conditions.
• Patient Assistance:
• Answered patient assistance calls, assess needs, and offer qualified support.
• Maximized patient satisfaction by addressing questions and concerns regarding nutritional orders, Exclusive Breast Milk (EBM), and supplies.
• Presented ideas for program improvements as well as innovative new programs and services.
• Referred patients to other relevant services to foster continuity of care.
• Created individualized meal plans based on client's nutritional needs.

Vaccine Connector

Responsibilities:

• Patient Support:
• Provide qualified support to individuals seeking information or assistance.
• Provided dignity and respect for cultural difference as well as religious beliefs.
  
• COVID-19 Patient Interviews:
• Conducted interviews with patients confirmed or suspected to have COVID-19, including primary contacts of positive cases.
• Focused on motivational interviewing techniques and demonstrate cultural competency.
  
• Disease-Specific Information:
• Provided detailed, disease-specific information related to COVID-19.
  
• Symptom Assessment and Contact Elicitation:
• Assessed information on signs, symptoms of COVID-19, and underlying health conditions.
• Discussed symptom onset to establish dates for contact elicitation and evaluate exposure risks in various settings.
  
• Contact Tracing:
• Explored work, social, recreational, and community activities to identify potential exposure points.
• Elicited information from contacts, including names, exposure dates, and location details.
• Strengthened traceability, developing organization systems for criminal prosecutory case logs, records, reports, and agendas.
• Guidance on Isolation and Quarantine:
• Offered recommendations for isolation or quarantine following State and CDC guidelines.
• Provided information on daily monitoring procedures.
• Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
• Support Needs Assessment:
• Assessed the support needs of contacts during isolation or quarantine to maintain health and compliance.
• Communicated effectively to ensure understanding and cooperation.
  
• Communication and Notification:
• Communicated with contacts, notifying them of exposure, and providing information on disease transmission.
• Gathered demographic data, living arrangements, and daily activities for data collection purposes.
• Explored alternative investigative methods when traditional ones proved ineffective.
• Referrals and Testing:
• Provided referrals for testing and arrange for testing if needed.
• Handled patient registration and scheduling through the Minnesota vaccine connector.

Interviews and Contact Tracing:

• Conducted interviews with confirmed or probable COVID-19 patients and primary contacts of positive cases.
• Emphasized motivational interviewing and cultural competency.
• Provided disease-specific information, assess signs and symptoms, and discuss underlying health conditions.

Contact Elicitation and Recommendations:

• Determined dates for contact elicitation and exposure risk by discussing symptom onset.
• Identified potential exposure points by discussing work, social, recreational, and community activities.
• Elicited information on close contacts, names, exposure dates, and locations.
• Provided recommendations for isolation or quarantine based on State and CDC guidelines.

Support and Communication:

• Assessed contact information to determine support needs during isolation or quarantine.
• Communicated effectively with contacts, providing exposure notifications and gathering demographic data.

Referrals and Patient Registration:

• Provided referrals for testing and arrange testing as needed.
• Performed patient registration and scheduling using the Minnesota Vaccine Connector, Primary Bio Health, and Vault Health systems.

Customer Service and Education:

• Verified caller/resident demographics accurately for patient registration and scheduling.
• Educated callers/residents on COVID-19 vaccinations, CDC updates, and Governors' announcements.
• Resolved registration, vaccination schedule, and waitlist issues efficiently.

Workflow Management and Systems Use:

• Organized daily deliverables and manage workflow for efficient patient registration and scheduling.
• Utilized VARS and Minnesota Vaccine Connector for maintaining accurate customer records.
• Identified and advocate for solutions benefiting all callers/residents.
• Stayed updated on changes in COVID-19 vaccination methods, procedures, and techniques.

Communication Skills and Professionalism:

• Asked open-ended questions to encourage diverse perspectives.
• Refrained from immediate judgment and criticism of callers/residents.
• Considered all outcomes of COVID-19's impact while addressing problems or opportunities.
• Looked for creative approaches to increase customer satisfaction.

Professional Development:

• Stayed informed about the evolving landscape of COVID-19 vaccinations.
• Adapted to new methods, procedures, and techniques for improved service delivery.
  

• Crisis Response:
• Responded promptly to incoming calls on the StrongHearts Native Helpline from victims, survivors, law enforcement, families and community members for domestic violence support.
• Demonstrated knowledge and respect for cultural differences for all callers who called the Native hotline.
• Assisted and advocated for clients obtaining financial resources and government entitlements.
• Collaborated with law enforcement personnel to ensure appropriate follow-up actions were taken in cases involving domestic violence.
• Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
• Advocacy and Information Provision:
• Advocated for callers by providing general public and service information on available providers in their area.
• Offered crisis intervention, referrals, information, and problem-solving to all callers.
• Provided safety planning, education, and appropriate referrals.
• Educated community members on the dynamics of domestic violence, available resources, and legal rights of victims.
• Data Collection and Documentation:
• Collected demographic information on all calls, entering caller's needs and situations into the caller application.
• Documented referrals given to callers and actively participate in advocacy training.
  
• Conflict Resolution:
• Referred unresolved problems between service providers and StrongHearts callers.
  
• Database Maintenance:
• Assisted program administration in keeping the database system updated by reporting missing data.
  
• Advocate Support and Monitoring:
• Monitored advocate calls, offering advocacy support as needed.
• Debriefed helpline calls with advocates, providing emotional support and feedback on advocate performance.
  
• Quality Assurance:
• Monitored advocate helpline calls with approved coaching forms, as requested by the Services and Data Manager.
• Handled urgent/last-minute advocate scheduling conflicts in coordination with the Services and Data Manager.
  
• Reporting and Collaboration:
• Participated in meetings with the Services and Data Manager, reporting on advocate performance.

Manager Responsibilities:

• Supervision and Leadership:
• Provided leadership and supervision to the helpline advocate team.
• Oversaw day-to-day operations, ensuring the delivery of high-quality services.
  
• Training and Development:
• Conducted training for new advocates and ongoing professional development.
• Fostered a supportive and collaborative team environment.
  
• Performance Management:
• Monitored and evaluate advocate performance, providing constructive feedback.
• Addressed any performance-related issues and facilitate necessary training.
  
• Database Oversight:
• Ensured accurate and timely data entry into the helpline database.
• Collaborated with advocates to address database-related challenges.
  
• Reporting and Analysis:
• Generated reports on helpline activity and advocate performance.
• Analyzed data to identify trends and areas for improvement.
  
• Collaboration with Stakeholders:
• Collaborated with the Services and Data Manager to address overall program goals and objectives.
• Engaged with external stakeholders as needed.
  
  

• Crisis Intervention and Prevention:
• Prevented suicidal behavior, aggression, and unnecessary hospitalizations or incarceration.
• Assessed situations, provide coping strategies, and make recommendations for services.
• Collaborated with other healthcare professionals such as psychiatrists and primary care providers to provide comprehensive care.
• Community Support and Follow-Up:
• Offered valuable support on a 24-hour hotline.
• Followed up with individuals over a short period to facilitate successful community integration.
  
• Family and Individual Support:
• Worked with families to aid recovery from crises.
• Provided crisis psychotherapy and rapid diagnostic assessments during office hours.
  
• Service Coordination:
• Assisted in setting up needed mental health, social services, and physical health services.
• Fast-tracked individuals into relevant services and arrange short-term residential or inpatient treatment if necessary.
  
• Personnel Management and Collaboration:
• Managed hiring, training, and retraining, following company policies.
• Collaborated with medical professionals to ensure comprehensive patient care.
  
• Safety Protocols:
• Followed safety protocols and emergency procedures.
• Continued Education:
• Facilitated psycho-educational classes designed to help clients manage symptoms associated with various disorders.

• Rideshare Driver
• Provide Transportation Services:
• Pick up and drop off passengers at designated locations.
• Follow assigned routes or use navigation apps to reach destinations efficiently.
• Complied with traffic regulations to safely operate vehicles.
• Ensure Passenger Safety:
• Adhere to traffic laws and prioritize passenger safety.
• Maintain a clean and well-maintained vehicle for safe transportation.
• Offer Quality Customer Service:
• Provide a courteous and friendly experience for passengers.
• Assist with loading and unloading luggage or belongings.
• Navigate Using Technology:
• Utilize rideshare apps or GPS navigation tools to reach destinations.
• Stay informed about traffic conditions and adjust routes accordingly.
• Collect and Confirm Payments:
• Confirm fare details and collect payments through the rideshare app or other agreed-upon methods.
• Maintain Vehicle Cleanliness:
• Keep the vehicle clean and presentable for passengers.
• Regularly perform routine maintenance to ensure the vehicle is in good working condition.
• Manage Documentation:
• Keep accurate records of trips, mileage, and earnings.
• Ensure all necessary documentation, such as licenses and insurance, is up-to-date.
• Handle Customer Concerns:
• Address passenger concerns or complaints professionally and promptly.
• Report any significant incidents to the rideshare platform if necessary.
• Be Familiar with Local Regulations:
• Stay informed about local regulations and requirements for rideshare drivers.
• Ensure compliance with licensing and insurance regulations.
• Plan and Manage Schedule:- Set and manage your own schedule based on availability. - Optimize peak hours for increased earnings.
• Promote Positive Ratings:- Aim for high customer satisfaction ratings. - Encourage passengers to provide feedback and reviews.
• Stay Informed About Platform Policies:- Stay updated on the terms, policies, and updates from the rideshare platform. - Adhere to guidelines and rules set by the rideshare service.
• Adapt to Special Requirements:- Accommodate passengers with special requirements or requests whenever possible. - Be adaptable to various situations and customer needs.
• Emergency Preparedness:- Be prepared for emergency situations and know the appropriate procedures. - Have a basic understanding of first aid and safety measures.

• Supervision and Leadership:
• Provided leadership and guidance to CNAs in the memory care unit.
• Coordinated and delegate daily tasks to ensure efficient and effective care delivery.
  
• Care Planning:
• Collaborated with the nursing team to develop and implement individualized care plans for residents with memory impairments.
• Ensure that care plans address the unique needs and challenges of residents with dementia.
  
• Staff Training and Development:
• Conducted orientation and ongoing training for CNAs in the memory care unit.
• Kept the team informed about best practices in dementia care and relevant updates.
  
• Clinical Oversight:
• Monitored and assess the overall health and well-being of residents with memory impairments.
• Ensured that CNAs are implementing care plans accurately and addressing residents' changing needs.
  
• Behavioral Support:
• Implemented behavioral support plans to address challenging behaviors associated with dementia.
• Train and support CNAs in managing and responding to residents' behavioral issues.
  
• Communication:
• Facilitate effective communication among CNAs, nursing staff, and other healthcare professionals.
• Kept the team informed about changes in residents' conditions and care plans.
  
• Family Engagement:
• Communicated with families about their loved ones' care plans and overall well-being.
• Addressed family concerns and provide support and education regarding dementia care.
  
• Activity Planning:
• Planned and organize engaging and therapeutic activities for residents with memory impairments.
• Ensured that activities are tailored to residents' individual preferences and abilities.
  
• Documentation:
• Oversaw and review CNA documentation to ensure accuracy and compliance with regulations.
• Completed and maintain thorough records of residents' care and progress.
  
• Infection Control:
• Ensured strict adherence to infection control protocols to maintain a safe and sanitary environment.
• Monitored and address any potential infection control issues promptly.
  
• Quality Improvement:
• Participated in quality improvement initiatives to enhance the overall quality of care in the memory care unit.
• Collaborated with the leadership team to implement changes based on feedback and assessments.
  
• Crisis Management:
• Be prepared to handle crises or emergency situations in the memory care unit.
• Trained and drill staff on emergency response procedures.
  
• Education and Advocacy:
• Stayed updated on the latest research and advancements in dementia care.
• Advocated for the needs and rights of residents with memory impairments.
• Participated in educational programs related to nursing assistant skills development.
• Collaboration with Healthcare Professionals:
• Collaborated with nurses, therapists, and other healthcare professionals to address residents' comprehensive care needs.
• Dementia-Specific Care:
• Utilized person-centered care approaches that acknowledge the individuality of each resident.
• Implemented techniques such as redirection and validation to address challenges associated with memory loss.
  
• Cueing and Reminders:
• Provided gentle cues and reminders for daily activities to support residents in maintaining a sense of routine.
• Used visual aids and cues to assist with orientation and memory recall.
  
• Responsive and Therapeutic Communication:
• Developed strong communication skills to effectively interact with residents experiencing memory impairments.
• Used a calm and reassuring tone, and validate residents' feelings and experiences.
  
• Engagement Strategies:
• Planned and implement activities that cater to the cognitive and sensory abilities of residents.
• Fostered a calm and supportive environment to minimize agitation and confusion.
  
• Mealtime Assistance:
• Provided assistance with meals, considering residents' preferences and dietary needs.
• Encouraged a positive dining experience by creating a comfortable and inviting atmosphere.
  
• Personalized Care Approaches:
• Tailored care approaches to meet the unique needs and preferences of each memory care resident.
• Established rapport and build trust to enhance the caregiving relationship.
  
• Monitoring and Reporting Behavioral Changes:
• Regularly assessed residents for changes in behavior or mood.
• Reported any significant changes to the nursing team and contribute to the development of behavioral support plans.
  
• Familiarization with Memory Care Techniques:
• Stayed informed about the latest techniques and interventions in memory care.
• Participated in training programs specific to dementia care.
  
• Safety Measures:
• Implemented safety measures to prevent wandering and reduce the risk of falls.
• Ensured that the environment is secure and conducive to the well-being of residents with memory impairments.
  
• Family Education and Support:
• Provided education and support to families, helping them understand the challenges associated with memory loss.
• Collaborated with families to gather insights into residents' histories and preferences.
  
• Validation and Reminiscence Therapy:
• Used validation techniques to acknowledge and validate residents' feelings and experiences.
• Engaged in reminiscence therapy, incorporating familiar items or activities to evoke positive memories.
  
• Adaptive Equipment and Technology:
• Utilized adaptive equipment and technology to enhance the independence and safety of memory care residents.
• Stayed current on technological tools designed to support individuals with dementia.
  
• End-of-Life Care:
• Provided compassionate and supportive care for memory care residents in the end-of-life stage.
• Collaborated with the interdisciplinary team to ensure residents and their families receive appropriate support.
  

• Individualized Care Planning:
• Collaborate with interdisciplinary teams to create and implement person-centered care plans.
• Regularly assess individuals' needs, preferences, and goals to adjust care plans accordingly.
  
• Assistance with Daily Living Activities:
• Provide hands-on assistance with activities of daily living (ADLs) such as bathing, dressing, grooming, and toileting.
• Support individuals in maintaining personal hygiene and cleanliness.
• Supervised meal times ensuring that appropriate nutritional needs were met for each client.
• Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
• Community Integration:
• Plan and facilitate community outings, activities, and social events to encourage community inclusion.
• Assist individuals in developing and maintaining relationships with peers and neighbors.
  
• Skill Development:
• Implement and document progress in skill-building activities, including communication, socialization, and cognitive skills.
• Create opportunities for individuals to practice and enhance their independent living skills.
  
• Medication Administration:
• Administer medications as prescribed, following proper protocols and documentation procedures.
• Monitor for any adverse reactions or changes in individuals' health.
  
• Behavioral Support:
• Implement behavior support plans designed to address challenging behaviors.
• Use positive reinforcement and effective communication strategies to encourage positive behavior.
  
• Health Monitoring:
• Monitor and document changes in individuals' health conditions.
• Communicate effectively with healthcare professionals to ensure holistic care.
  
• Documentation and Reporting:
• Maintain accurate and detailed records of daily activities, care provided, and any incidents.
• Report incidents, concerns, or changes in individuals' conditions to supervisors and relevant parties.
  
• Crisis Intervention:
• Be trained and prepared to respond to crisis situations calmly and efficiently.
  Follow established protocols for crisis management and de-escalation.
  
• Advocacy:
• Advocate for the rights, choices, and preferences of individuals with disabilities.
• Collaborate with families, guardians, and healthcare professionals to ensure the best interests of the individuals.
  
• Training and Education:
• Participate in ongoing training programs to enhance knowledge of best practices and regulatory requirements.
• Provide guidance and support to other team members as needed.
  
• Maintain a Safe Environment:
• Identify and address potential safety hazards in the individuals' living environment.
• Promote a safe and supportive atmosphere for individuals under care.
  

• Personal Care:
• Assisted residents with activities of daily living (ADLs), including bathing, grooming, dressing, and toileting.
• Provided support for mobility and transfers as needed.
• Assisted clients with proper exercises and rehabilitation.
• Health Monitoring:
• Take and recorded vital signs regularly, including blood pressure, pulse, temperature, and respiration.
• Monitored and document changes in residents' health conditions.
  
• Medication Assistance:
• Administered medications according to prescribed schedules.
• Ensured residents take medications as directed and report any concerns to nursing staff.
  
• Assistance with Meals:
• Assisted residents with meal preparation and feeding as necessary.
• Monitored dietary restrictions and preferences.
  
• Mobility Support:
• Helped residents with mobility aids, transfers, and ambulation.
• Implemented proper lifting techniques to ensure resident and staff safety.
  
• Social Support:
• Encouraged and facilitate social interactions among residents.
• Planned and engage residents in recreational and social activities.
• Provided companionship and monitored health condition of clients.
• Communication:
• Maintained open and effective communication with residents, their families, and other staff members.
• Reported any changes in residents' conditions or concerns to the appropriate personnel.
  
• Recordkeeping:
• Kept accurate and up-to-date records of care provided, including ADLs, vital signs, and medication administration.
• Documented any incidents or observations.
  
• Emergency Response:
• Be prepared to respond to emergencies, including administering first aid and following established protocols.
• Ensured the safety and well-being of residents during emergency situations.
  
• Collaboration:
• Work collaboratively with other healthcare professionals, including nurses, therapists, and support staff.
• Participated in care planning meetings and contribute to the overall well-being of residents.
  
• Maintain a Safe Environment:
• Identified and address potential safety hazards in the group home.
• Followed infection control protocols to maintain a clean and sanitary living environment.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Training and Education:
• Stayed updated on relevant training and certifications required for the role.
• Participated in ongoing education to enhance knowledge and skills.
  
• Respect for Individual Rights:
• Ensured the rights, dignity, and privacy of residents are respected at all times.
• Advocated for residents' choices and preferences.
  
• Crisis Management:
• Implemented crisis management strategies as needed.
  Collaborate with the team to de-escalate challenging situations.
  

• Personal Care:
• Assisted with activities of daily living (ADLs) such as bathing, grooming, dressing, and toileting.
• Provided support for mobility and transfers.
  
• Medication Assistance:
• Administered medications according to the prescribed schedule.
• Monitored and record medication intake.
  
• Meal Preparation:
• Planned and prepared nutritious meals based on dietary restrictions and preferences.
• Assisted with feeding if necessary.
  
• Companionship:
• Engaged in conversation and provide emotional support.
• Accompanied clients to appointments, social activities, or outings.
• Encouraged social interaction among clients to maintain positive mental health.
• Light Housekeeping:
• Performed light housekeeping tasks, such as cleaning, laundry, and organizing.
• Maintained a safe and comfortable living environment.
  
• Monitoring Health Conditions:
• Observed and report any changes in the client's health or behavior.
• Took vital signs as needed.
  
• Assistance with Exercises:
• Encouraged and assist with prescribed exercises or physical therapy routines.
• Promoted overall physical well-being.
  
• Transportation:
• Provided transportation for the client to medical appointments, grocery shopping, or other errands.
  
• Communication with Healthcare Providers:
• Communicated regularly with family members and healthcare professionals.
  Report any concerns or updates regarding the client's well-being.
  
• Recordkeeping:
• Maintained accurate and detailed records of care activities, observations, and any notable incidents.
  
• Respect for Privacy and Dignity:
• Ensured the client's privacy and dignity are respected at all times.
  Foster a trusting and respectful relationship.
  
• Emergency Preparedness:
• Be prepared to handle emergencies and follow established protocols.
  Keep emergency contacts and procedures readily available.
  
• Cultural Sensitivity:
• Be aware of and sensitive to the client's cultural preferences and background.
  
• Professionalism:
• Conducted oneself in a professional manner, maintaining confidentiality and ethical standards.
  
• Flexibility:
• Adapted to changes in the client's needs or schedule.
  

• Supervision and Leadership:
• Oversee and lead a team of Certified Nursing Assistants.
  Provide guidance, mentorship, and support to CNAs.
  Coordinate and assign daily tasks to ensure efficient workflow.
  
• Training and Orientation:
• Conduct training sessions for new CNAs.
  Orient new staff to the facility's policies, procedures, and standards.
  
• Performance Evaluation:
• Evaluate the performance of CNAs through regular assessments.
• Provide feedback and constructive criticism to support professional development.
  
• Scheduling:
• Create and manage work schedules for CNAs, considering staffing levels and patient needs.
• Handle requests for time off and manage shift rotations.
  
• Quality Assurance:
• Monitor and maintain quality standards for patient care.
• Implement and enforce protocols to ensure compliance with healthcare regulations.
  
• Communication:
• Facilitate communication between CNAs, nurses, and other healthcare professionals.
• Address and resolve conflicts within the CNA team.
  
• Resource Management:
• Manage and allocate resources efficiently, including supplies and equipment.
• Collaborate with other departments to meet overall facility needs.
  
• Policy Implementation:
• Ensure adherence to facility policies, protocols, and safety regulations.
• Implement changes in procedures as directed by higher management.
  
• Patient Care Oversight:
• Monitor the delivery of patient care by CNAs to ensure high standards.
• Intervene in critical situations and provide assistance when necessary.
  
• Documentation:
• Review and ensure the accuracy of CNA documentation.
• Maintain records related to CNA training, certifications, and performance.
  
• Problem Solving:
• Address and resolve issues or concerns raised by patients, families, or staff.
• Troubleshoot operational challenges and implement effective solutions.
  
• Professional Development:
• Stay updated on industry trends, regulations, and best practices.
• Provide opportunities for ongoing training and professional growth for the CNA team.
• Provided emotional support to family members during difficult times.

• Assist with Activities of Daily Living (ADLs):
• Help patients with bathing, grooming, dressing, and toileting.
• Documented activities and recorded information in EMR system.
  
• Vital Signs Monitoring:
• Take and record vital signs, such as blood pressure, temperature, pulse, and respiration.
  
• Mobility Support:
• Aid patients in moving, transferring, and walking as needed.
  
• Assist with Feeding:
• Provide assistance with meals, ensuring patients receive proper nutrition.
  
• Patient Comfort:
• Ensure patients are comfortable by adjusting bedding, pillows, and positioning.
  
• Observation and Reporting:
• Monitor and report any changes in patient condition to the nursing staff.
  
• Maintain Cleanliness:
• Keep patient rooms and common areas clean and organized.
  
• Communication:
• Communicate effectively with patients, families, and healthcare team members.
  
• Recordkeeping:
• Maintain accurate and timely documentation of patient care activities.
  
• Infection Control:
• Follow proper hygiene practices and infection control protocols.
  
• Safety Measures:
• Identify and address potential safety hazards in the patient's environment.
  
• Emotional Support:
• Provide emotional support and companionship to patients.
  
• Assistive Devices:
• Use and assist patients with mobility aids and other assistive devices.
  
• Collaboration:
• Work as part of a healthcare team, collaborating with nurses and other professionals.
• Collaborated with others to discuss new opportunities.
• Training and Compliance:
• Stay updated on training and certifications required for the role.
• Adhere to healthcare regulations, policies, and procedures.