Miranda DeBrosse
Syracuse,NY
Summary
Well-qualified HR leader skilled in managing employees, associates and day-to-day department operations with decisive and organized approach. Skilled leader, problem-solver and effective communicator with an open and concise style.
Overview
5
5
years of professional experience
Work History
Human Resource Generalist
Amazon
05.2022 - Current
- Foster and role model an environment of inclusion for all employees
- Advocate for employees' success through end-to-end experiences that help employees feel fully engaged in the work they do and valued for who they are
- Equitably exercise ethical judgment, manage through ambiguity, and serve as first point of escalation for employee concerns
- Create and drive an active approach to impact change and innovation around employee engagement
- Coach, develop and support leadership through decision making with empathy and sound judgment through leadership 1:1s, roundtables and training
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Met with staff to resolve difficult situations related to performance and conflict management.
Human Resource Assistant
Amazon
05.2022 - Current
- Respond professionally and accurately to questions and concerns from associates through multiple channels, such as in-person, email, phone, etc
- Escalate and take partners when discrepancies and issues arise with associate interactions such as Leave of Absence, Accommodations, and other employee relation issues
- Compile, assess and use data regarding critical business metrics such as attendance, attrition, engagement, labor fill, etc
- Advocate for employee experience by partnering effectively with leaders, partners, and core teams to provide world-class service to Amazon associates.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Case Investigator
NYC Health & Hospitals
01.2020 - 04.2022
- Conduct telephone calls with persons diagnosed with COVID-19 to complete case interviews, elicit and trace contacts exposed to COVID-19
- Provide follow-up instructions to cases and to contacts related to isolation/quarantine, symptom monitoring and assess the need for medical care and supportive services
- Communicate with cases and contacts in a professional and empathetic manner
- Follow approved scrips and protocols, provide people with approved information about isolation and quarantine procedures, and if appropriate, refer them to testing
- Documented findings and prepared detailed reports.
- Maintained compliance with all relevant privacy and confidentiality regulations, ensuring the protection of sensitive personal information throughout the contact tracing process.
Patient Care Representative
Verilife
06.2019 - 01.2020
- Assist pharmacist in filling practitioner recommendations and filing state required documentation based on Compassionate Care Act guidelines
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
Education
Bachelor of Science - Health Care Management
Utica College
Utica, NY05.2019
Skills
Microsoft Office Software (Word, Excel, PowerPoint, Outlook, Microsoft Teams, etc)
Adobe Photoshop
Customer Service & Relations
Problem Solving
Researching
Employee Relations
Talent management
HR analytics
Diversity and Inclusion
Organizational Development
Data Analytics
Timeline
Human Resource Generalist
Amazon
05.2022 - Current
Human Resource Assistant
Amazon
05.2022 - Current
Case Investigator
NYC Health & Hospitals
01.2020 - 04.2022
Patient Care Representative
Verilife
06.2019 - 01.2020
Bachelor of Science - Health Care Management
Utica College