Miranda Dempsey
Chapel Hill,TN
Summary
Flexible and organized professional with several years of experience facilitating a busy restaurant environment, with a winning attitude and a desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards. Customer-driven and highly coordinated with collaborative mindset and team orientation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
The Cheesecake Factory
Franklin, Tennessee
11.2022 - Current
- Delivered food and beverages promptly to enhance customer experience.
- Maintained cleanliness and organization of dining areas and service stations.
- Upsold daily specials during peak hours to boost sales revenue.
- Resolved customer inquiries and complaints quickly to improve satisfaction.
- Followed health and safety guidelines to maintain a safe dining environment.
- Communicated regularly with kitchen staff regarding item availability and wait times.
- Assisted fellow staff during busy periods to ensure efficient service.
Restaurant Manager
The Cheesecake Factory
Nashville, Tennessee
02.2024 - 02.2025
- Oversaw daily restaurant operations, ensuring compliance with health regulations and operational standards.
- Trained and supervised staff to enhance customer service quality.
- Resolved customer complaints promptly and professionally, maintaining high satisfaction levels.
- Conducted regular staff meetings to communicate updates and set expectations.
- Managed scheduling, budgeting, and inventory control for efficient day-to-day operations.
- Maintained detailed records of sales transactions and daily shift reports for operational transparency.
- Facilitated recruitment, hiring, onboarding, and training processes to build a skilled workforce.
- Coached team members on food safety, sanitation, customer service, and up-selling techniques.
- Optimized profits by controlling food, beverage and labor costs.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected dining and serving areas for cleanliness and proper setup.
Bartender
The Cheesecake Factory
Franklin, Tennessee
02.2023 - 02.2024
- Prepared and served diverse cocktails and beverages for customers.
- Maintained cleanliness and organization of bar area during shifts.
- Stocked and replenished supplies to meet peak customer demand.
- Performed opening and closing duties, including restocking supplies.
- Developed strong relationships with coworkers through effective communication.
- Managed cash drawer at shift's end, ensuring fund accuracy.
- Monitored guests' alcohol consumption to prevent over-intoxication.
Classroom Facilitator
The Cheesecake Factory
Franklin, Tennessee
01.2023 - 02.2024
- Developed engaging lesson plans that met curriculum standards.
- Facilitated interactive learning sessions for diverse student groups.
- Implemented effective classroom management techniques to promote productivity.
- Trained and mentored new facilitators on instructional strategies and best practices.
- Assessed student progress through observations and feedback mechanisms.
- Coordinated workshops and professional development sessions to enhance staff skills.
- Guided students facing emotional or behavioral challenges impacting academic performance.
- Utilized technology such as interactive whiteboards and tablets to enrich learning experiences.
Shift Leader
Cracker Barrel Old Country Store
Spring Hill, TN
02.2020 - 02.2023
- Conducted cash counts at shift changes and closings to identify discrepancies and prepare bank deposits.
- Delegated tasks and monitored employee activities to ensure timely completion.
- Supervised staff to enhance productivity and maintain high customer service standards.
- Ensured compliance with company policies and safety regulations for operational integrity.
- Positioned skilled employees strategically to maximize departmental productivity during shifts.
- Assisted general manager with operational plans and implementation of company initiatives.
- Educated customers about products, promotions, and pricing to drive sales growth.
- Evaluated employee performance, providing tailored feedback and recognition.
Grill Cook
Cracker Barrel Old Country Store
Spring Hill, TN
02.2020 - 02.2023
- Ensured cleanliness and organization of line workstations to promote efficiency.
- Operated fryers and grills according to safety procedures for optimal food quality.
- Grilled various cuts of meat and seafood to meet customer specifications and handling standards.
- Monitored kitchen productivity, assessing workflow and enhancing team performance.
- Reviewed and verified adherence to quality standards throughout kitchen operations.
- Planned and prepared schedules for food preparation to optimize staffing efficiency.
- Stored foods in designated areas following proper wrapping, dating, and rotation protocols.
- Supported kitchen team members by assisting with tasks as required.
Waitress
Cracker Barrel Old Country Store
Spring Hill, TN
02.2020 - 02.2023
- Greeted customers, answered inquiries, and recommended specials to enhance profits.
- Maximized beverage sales through strategic food and drink pairings.
- Completed closing duties by emptying trash and safeguarding alcohol.
- Ensured compliance with age verification for alcohol service.
- Answered phone inquiries to confirm reservations and record takeout orders.
- Maintained accuracy in processing payments, providing change, and printing receipts.
- Stocked server areas with necessary supplies to optimize serving staff performance.
- Addressed customer concerns promptly and escalated complex issues to management.
Education
High School Diploma -
Aaron Academy
Hendersonville, TN05.2020
Skills
- Customer service
- Operational efficiency
- Time management
- Communication skills
- Safe food handling
- Conflict resolution techniques
- Restaurant operations management
- Reliability and punctuality
- Food service background
- Adaptable
- Cash handling
- Food safety
- Leadership abilities
- Menu memorization
- Complex Problem-solving
- Point of sale operation
- Hospitality service expertise
Certification
- ServSafe: Food Protection Manager Certification
- ServSafe: Food Protection Handler Certification
- TN ABC Server Permit
Timeline
Restaurant Manager
The Cheesecake Factory
02.2024 - 02.2025
Bartender
The Cheesecake Factory
02.2023 - 02.2024
Classroom Facilitator
The Cheesecake Factory
01.2023 - 02.2024
Waitress
The Cheesecake Factory
11.2022 - Current
Shift Leader
Cracker Barrel Old Country Store
02.2020 - 02.2023
Grill Cook
Cracker Barrel Old Country Store
02.2020 - 02.2023
Waitress
Cracker Barrel Old Country Store
02.2020 - 02.2023
High School Diploma -
Aaron Academy
Similar Profiles
Chad HughesChad Hughes
Server at Cheesecake Factory IncServer at Cheesecake Factory Inc
Cristalyn LlamozaCristalyn Llamoza
Server at Cheesecake FactoryServer at Cheesecake Factory
Carter KnudsonCarter Knudson
Bartender at The Cheesecake FactoryBartender at The Cheesecake Factory
David CanoyDavid Canoy
Bartender/Server at The Cheesecake Factory RestaurantBartender/Server at The Cheesecake Factory Restaurant
Emilio Fabian-LaraEmilio Fabian-Lara
Cashier at SUBWAY®RestaurantsCashier at SUBWAY®Restaurants