Miranda Diaz De La Cruz
Milton,MA
Summary
Dynamic IT Consultant with a proven track record at Improdom, LLC, enhancing client satisfaction through effective troubleshooting and strategic technology upgrades. Skilled in business process analysis and project management, I excel in fostering collaboration and training teams to adapt to new technologies, significantly reducing downtime and aligning IT solutions with business growth.
Overview
6
6
years of professional experience
Work History
IT Consultant
Improdom, LLC
The Bronx, NY
09.2021 - 01.2026
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
School Aide
Frederick Douglass Academy V. Middle School
The Bronx, NY
01.2020 - 06.2021
- Supported teachers in managing classroom behavior and promoting a positive learning atmosphere.
- Provided clerical assistance for administrative tasks such as photocopying documents or updating files which streamlined office operations.
- Collaborated with faculty members to develop strategies for addressing individual student needs and improving overall performance.
- Contributed to a clean and organized learning environment through regular maintenance of classrooms and shared spaces.
Education
High School Diploma -
Bronx High School of Business
The Bronx, NY01-2021
Skills
- Business process analysis
- Project management
- Systems architecture analysis
- IT change management
Languages
Spanish
Native or Bilingual
Timeline
IT Consultant
Improdom, LLC
09.2021 - 01.2026
School Aide
Frederick Douglass Academy V. Middle School
01.2020 - 06.2021
High School Diploma -
Bronx High School of Business