Miranda Diaz De La Cruz
Milton,MA
Summary
Dynamic IT Consultant with a proven track record at Improdom, LLC, enhancing client satisfaction through effective troubleshooting and strategic technology upgrades. Skilled in business process analysis and project management, I excel in fostering collaboration and training teams to adapt to new technologies, significantly reducing downtime and aligning IT solutions with business growth.
Overview
6
6
years of professional experience
Work History
IT Consultant
Improdom, LLC
09.2021 - 01.2026
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
School Aide
Frederick Douglass Academy V. Middle School
01.2020 - 06.2021
- Supported teachers in managing classroom behavior and promoting a positive learning atmosphere.
- Provided clerical assistance for administrative tasks such as photocopying documents or updating files which streamlined office operations.
- Collaborated with faculty members to develop strategies for addressing individual student needs and improving overall performance.
- Contributed to a clean and organized learning environment through regular maintenance of classrooms and shared spaces.
Education
High School Diploma -
Bronx High School of Business
The Bronx, NY01-2021
Skills
- Business process analysis
- Project management
- Systems architecture analysis
- IT change management
Languages
Spanish
Native or Bilingual
Timeline
IT Consultant
Improdom, LLC
09.2021 - 01.2026
School Aide
Frederick Douglass Academy V. Middle School
01.2020 - 06.2021
High School Diploma -
Bronx High School of Business
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