Miranda Doss
Akron
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Sales and Training Manager
Sam's Club
12.2023 - Current
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Ensured seamless integration of new systems or process changes within the organization through comprehensive change management plans and stakeholder engagement activities.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
- Trained and developed exceptional sales leaders.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained and mentored new sales representatives.
- Attended marketing and sales events.
Member Specialist
Sam’s Club
07.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Drove metrics in order to meet goals of company.
Prepared Food Team Leader
Sam’s Club
12.2021 - 07.2023
- Managed and ordered inventory to achieve targeted contribution to profit margin.
- Cross-merchandised food products according to regional and global guidelines.
- Defined and developed clear expectations to achieve highest standards of retail food service execution.
- Communicated and maintained team member safety and security standards and emphasized food safety.
Member Service Team Leader
Sam's Club
03.2019 - 12.2021
- Created opportunities for volunteers to develop leadership and other life skills under program guidelines.
- Provided technical assistance with service operations and connected participants to external resources.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Maintained regular communication with program participants and associates to promote future initiatives, organize new projects, and share program achievements.
- Drove metrics in order to meet company goals.
Cashier
Sam's Club
05.2018 - 03.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Hooksett, NH05.2026
Associate - Liberal Arts And General Studies
The University of Akron
Akron, OH05.2022
Skills
- Loss Prevention Strategies
- Creative Solutions
- Safety Policies and Procedures
- Constructive Feedback
- Project Requirements
- Service Quality
- Administrative Support
- Work Coordination
- Conflict Negotiation
- Goal Establishment
Timeline
Sales and Training Manager
Sam's Club
12.2023 - Current
Member Specialist
Sam’s Club
07.2023 - 12.2023
Prepared Food Team Leader
Sam’s Club
12.2021 - 07.2023
Member Service Team Leader
Sam's Club
03.2019 - 12.2021
Cashier
Sam's Club
05.2018 - 03.2019
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Associate - Liberal Arts And General Studies
The University of Akron