Miranda Dotson
Lafayette,IN
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Analytical in optimizing productivity, efficiency and service quality across various platforms. Highly organized with strengths in advertisement and web design.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Neff Insurance
Montpelier, IN
01.2023 - 05.2024
- Organized and managed the filing system for records, correspondence, and various documents.
- Maintained confidential records relating to personnel matters.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payments using various methods such as ACH, wire transfers, checks.
- Conducted research on customer accounts to verify that all payments were correctly applied and reconciled.
- Processed insurance policy changes and updates accurately and efficiently.
- Provided assistance with policy changes, renewals, cancellations, and claims processing.
Advertising and Web Design Coordinator
Newell Construction LLC
Warsaw, IN
02.2023 - 06.2023
- Provided guidance on the development of web design, content, and usability features to ensure optimized user experience.
- Assisted with web design tasks related to maintaining an online presence through digital media platforms.
- Conducted research on current trends in web design, graphic arts and multimedia production.
- Provided assistance with the creation of promotional materials, such as print advertisements and social media presence.
- Resolved any problems encountered during the course of construction work.
- Kept clients informed about progress status updates throughout the entire process.
- Assisted in the preparation of construction contracts and agreements, ensuring accuracy and compliance with applicable laws.
- Maintained records of all costs associated with each project, including labor expenses, material costs, equipment rentals.
Personal Banker
Citizens State Bank
Montpelier, IN
01.2015 - 12.2016
- Cross-sold banking products such as credit cards, loans and investments.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Provided guidance on how best to utilize online banking tools for maximum benefit.
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Participated in training sessions regarding new banking products or services.
- Recognized opportunities for cross-selling additional banking products or services.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
Education
ASK Certification For Business (Assessment of Skills And Knowledge) - Business Administration And Management
Southwestern
Somerset05-2014
Associate of Science - Business Communications
Somerset Community College
Somerset, KYSkills
- Administrative Support
- Bookkeeping
- Customer Service
- Office Management
- Customer Relations
- Financial Accounting
- Report Writing
- Proposal Writing
- Business Administration
- Presentation Design
- Contract Negotiations
- Social Media Marketing
- Social Media Management
- Interactive Web Design
- Web Design and Development
Affiliations
- Soccer coach
- Volunteer at school events
- Community outreach
Languages
English
Full Professional
Spanish
Limited
Certification
- ASK Certified for Business
- CPR Certified March 2023
References
References available upon request.
Timeline
Advertising and Web Design Coordinator
Newell Construction LLC
02.2023 - 06.2023
Office Manager
Neff Insurance
01.2023 - 05.2024
Personal Banker
Citizens State Bank
01.2015 - 12.2016
ASK Certification For Business (Assessment of Skills And Knowledge) - Business Administration And Management
Southwestern
Associate of Science - Business Communications
Somerset Community College