Miranda DuBois
Bulls Gap,TN
Summary
Adaptable worker familiar with FOH and BOH operations. Hardworking collaborator with background providing exceptional customer service and friendly food service to ensure guest satisfaction. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
15
15
years of professional experience
Work History
Certified Server Trainer
Hard Rock Cafe
Bristol, Vir
06.2024 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Customer Service Representative
Piedmont Airlines
Blountville, Ten
03.2020 - 12.2024
- Provided clients with assistance in preparing required travel documents and forms.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
Supervisor
Menzies Aviation
Melbourne, FL
10.2016 - 01.2018
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Ensured compliance with established policies and procedures related to scheduling activities.
Server
The Melting Pot Restaurants Inc.
Viera, FL
01.2015 - 09.2016
- Monitored dining room for cleanliness and proper set-up at all times.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Server Trainer
Benihana
Stuart, FL
10.2010 - 01.2015
- Monitored, evaluated and recorded training activities or program effectiveness.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Okeechobee High School
Okeechobee06-2009
Skills
- Employee training
- Customer service
- Problem solving
- Team building
- Process improvement
- Sales enhancement
- Effective communication
- Multitasking capacity
- Time management
- Attention to detail
- POS system operation
Timeline
Certified Server Trainer
Hard Rock Cafe
06.2024 - Current
Customer Service Representative
Piedmont Airlines
03.2020 - 12.2024
Supervisor
Menzies Aviation
10.2016 - 01.2018
Server
The Melting Pot Restaurants Inc.
01.2015 - 09.2016
Server Trainer
Benihana
10.2010 - 01.2015
High School Diploma -
Okeechobee High School
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