Miranda Dulin
Ashland City,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills and also has opportunities to move up.
Overview
10
10
years of professional experience
Work History
Front End Services TA
Walmart
07.2016 - Current
- I currently work at the service desk and money center
- I have past experience as a cashier and a couple of years experience as a customer service manager
- I work in a fast paced environment giving the customers the best customer service.
Customer Service Manager
Walmart
06.2018 - 07.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
Cashier
McDonald's
04.2014 - 07.2015
- I worked as a cashier taking customers orders and assisting them with the menu
- I also helped prepare some of the food and bagging customers orders in a fast paced environment.
Education
Freshman - Healthcare Management
Nashville State Community College
Nashville, TN06.2024
College Start - General Studies: Business
Sophia Learning
Minneapolis, MN05.2023
Skills
- Customer service
- Money handling
- Implementing and following policy
- Issuing refunds to customers
- Processing damaged merchandise
- Assisting management with store currency
- Assisting team leads with opening duties of the cash office and getting the store ready to open
- Past management experience
- Leading a crew of 25 associates
- Teaching and training new associates
- Strong communication skills
- Assisting management file discrepancies on broken equipment
- Computer skills
- English
- Working in a fast paced environment
Assessments
Medical receptionist skills, Proficient, 06/01/24, Managing physician schedules and maintaining accurate patient records
Timeline
Customer Service Manager
Walmart
06.2018 - 07.2020
Front End Services TA
Walmart
07.2016 - Current
Cashier
McDonald's
04.2014 - 07.2015
Freshman - Healthcare Management
Nashville State Community College
College Start - General Studies: Business
Sophia Learning