Miranda Duncan
Palm Bay,FL
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
5
5
years of professional experience
Work History
Shift Manager
Starbucks
Melbourne, FL
12.2021 - 06.2024
- Helped employees accomplish tasks during peak periods.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Following proper cash management protocols
- Provided exceptional customer service
- Developed strategies to improve our results
- Monitored store operations to ensure compliance with company policies and procedures.
- Conferred with management and subordinates to resolve problems or complaints.
- Ensured compliance with food safety regulations and quality standards.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Assistant Office Manager
JBL Enterprises
Palm Bay, FL
01.2021 - 05.2021
- Implemented office policies and procedures, ensuring compliance and efficiency.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
- Collected and coded various documents to prepare for filing, storage, and processing.
- Maintained a calendar of events, meetings, conferences, appointments.
- Responded promptly to customer inquiries via phone or email.
Legal Assistant
Duncan-Neisler PA
Cocoa, FL
01.2019 - 07.2020
- Answered phones promptly while providing courteous customer service.
- Created and updated case management and client account databases.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Provided administrative support including filing documents, preparing correspondence .
Education
BAS - Organizational Business Management
Eastern Florida State College
Melbourne, FL05-2024
Skills
- Organized
- Punctual and reliable
- Computer Knowledge (MS Office, Outlook, Quickbooks)
- Exceptional customer service
- Communicative
- Detail-orientated
- Filing
- Scheduling Proficiency
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores. Worked to create a welcoming environment for employees and customers.
References
Available upon request.
Communication Skills
Developed healthy relationships to create open communication between managers and employees.
Timeline
Shift Manager
Starbucks
12.2021 - 06.2024
Assistant Office Manager
JBL Enterprises
01.2021 - 05.2021
Legal Assistant
Duncan-Neisler PA
01.2019 - 07.2020
BAS - Organizational Business Management
Eastern Florida State College
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