MIRANDA EGAN
Accounting Professional
Massillon,OH
Summary
ACCOUNTING ASSISTANT PROFILE Performance-driven and focused leader with 6+ years of experience leading all aspects of financial, accounts payable, HR, and customer service functions to meet set goals. Well-versed in creating and updating payroll records by collecting, calculating, and entering data into the payroll system to eliminate potential discrepancies in compliance with internal controls and procedures. Excels in partnering with management teams for guiding strategic planning, cost reduction, and profit/revenue growth while allocating budget and reducing extra expenditures. Utilizes leadership capabilities to guide and train staff members for exceeding targeted objectives.
Overview
13
13
years of professional experience
Work History
Accounting Assistant and Payroll Manager
LOGISTICAL RESOURCE GROUP
Macedonia, OH
09.2021 - 05.2023
- Evaluated the complex payroll procedure and executed process improvement initiatives to boost efficiency and slash the payroll process to 6 hours per week, from 46 hours, saving the company $46,000 annually.
- Restructured the employee pay structure to minimize the time spent on payroll, and to facilitate a better understanding by employees.
- Processed $250,000 weekly payroll across 7 entities and served as point of contact for all employee payroll and benefits related questions.
- Oversaw the annual 401k audit.
- Managed budgets, accounts receivable, and accounts payable with a keen focus on reducing extra expenses by $60,000 annually.
- Led the transitioning of telecommunications to a new company resulting in a 39% reduction in monthly expenditure, and gaining $40,000 in offsetting credits to save the company 1-year of telecommunications bills.
- Performed all aspects of bookkeeping activities, including journal entries, month-end closing, balance sheet reconciliations, aging report maintenance, cash forecasting, and intercompany reconciliations, along with oversight of budgets for all departments.
- Directed the project of overhauling the maintenance garage’s inventory system to ensure 100% availability of resources.
- Implemented transition plans to migrate the Accounts Payable system to QBO, maximizing operational efficiency by 28%.
- Formulated, and maintained, detailed and accurate sales tax reports while administering the 1099 process with the CPA firm.
- Prepared all reports for month and year end as well as weekly payroll.
OFFICER-IN-CHARGE
UNITED STATES POSTAL SERVICE
Strasburg, OH
09.2020 - 10.2021
- Collaborated with a team of 7 staff members to lead mail distribution, delivery/collection, and window service tasks
- Recognized for managing unit stamp stock valued at $25K with $0 deviation over the fiscal year.
- Achieved lean mail delivery by handling a moderate-size operating budget via approved programs, focusing on meeting and surpassing financial outcomes.
- Established and maintained a safe working environment for all employees, via continued training and program usage, and attained perfect safety records, running 100% under SPLY for accidents.
- Coordinated coaching and mentoring sessions to enhance the knowledge of 50 staff members across two offices to boost service quality, focusing on the welfare of the customers and employees and the security of the mail.
SUPERVISOR CUSTOMER
UNITED STATES POSTAL SERVICE
New Philadelphia, OHIO
08.2019 - 09.2020
- SERVICE
- Directed day-to-day operations of level 21 Post Office, comprising 20 routes, Bulk Mailing Entry Unit, Detached Mail Unit, and Contract Postal Unit in compliance with safety and all policies.
- Improved overall operational performance and efficiency by 18% by introducing process enhancement initiatives and guiding the assignments to bargaining unit employees.
- Achieved 100% client satisfaction by ensuring deliverance of high-quality customer service at the retail window.
- Cultivated productive working relations with the labor unions by using solid interpersonal capabilities amongst the diverse members.
- Assessed and resolved disputes by investigating grievances and responding to inquiries from union representatives.
- Performed HR tasks, including maintaining staff attendance as per set policies for ensuring accurate timekeeping and adherence to Postal policies and procedures.
SUPERVISOR CUSTOMER SERVICE
UNITED STATES POSTAL SERVICE
Canton, OH
01.2017 - 08.2019
- Administered routine activities of level 22 Post Office with 48 routes by guiding a team of 73 employees.
- Reviewed and maximized the efficiency of the retail window functions for assuring 100% customer satisfaction.
- Led the staff development operations by managing leave complement, maintaining the accuracy of timekeeping, and establishing a positive and safe environment.
- Maximized employee performance by 20% through the latest tools for finalizing daily assignments safely.
- Boosted team morale by introducing informal coaching sessions to listen and understand employees’ ideas and concerns, resulting in building a positive working atmosphere.
EXPERIENCE SPECIALIST
VERIZON WIRELESS
Canton, OH
01.2010 - 10.2016
- Oversaw floor management to create and maintain exceptional guest experiences in the busiest retail store in the country.
- Administered all facets of Voice and Paws programs and delivered superior customer service to meet guest satisfaction.
- Received recognition for increasing sales and customer service metrics by 17% in high-volume retail locations through employee performance evaluation and development.
Education
Bachelor of Integrative Studies - Accounting
KENT STATE UNIVERSITY
Canton, OH 08.2006 - Current
Skills
AP and AR Management
Timeline
Accounting Assistant and Payroll Manager
LOGISTICAL RESOURCE GROUP
09.2021 - 05.2023
OFFICER-IN-CHARGE
UNITED STATES POSTAL SERVICE
09.2020 - 10.2021
SUPERVISOR CUSTOMER
UNITED STATES POSTAL SERVICE
08.2019 - 09.2020
SUPERVISOR CUSTOMER SERVICE
UNITED STATES POSTAL SERVICE
01.2017 - 08.2019
EXPERIENCE SPECIALIST
VERIZON WIRELESS
01.2010 - 10.2016
Bachelor of Integrative Studies - Accounting
KENT STATE UNIVERSITY
08.2006 - Current
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