Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
28
28
years of professional experience
Work History
Business Owner/Teacher/Trainer
Professional Perspective Resumes LLC
Houston, TX
08.2022 - Current
Developing high quality business strategies and plans ensuring their alignment with short-term and long-term objectives
Leading and motivating subordinates to advance employee engagement develop a high performing managerial team
Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
Make high-quality investing decisions to advance the business and increase profits
Enforce adherence to legal guidelines and in-house policies to maintain the company's legality and business ethics
Review financial and non-financial reports to devise solutions or improvements
Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders
Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth
Provide project management expertise with monitoring and tracking multiple ongoing projects and provide critical insights to project owners utilizing project management systems such as Smart sheets, SAP, ERP, Excel, SharePoint, ProDIGIQ, WebEx, Jira, Monday.com, Asana and Oracle NetSuite
Strategized alternative procedures based on collected data
Conduct project analysis and report to Executive Management
Create, manage, and maintain comprehensive project documentation library using designated applications and tools
Conduct project-related activities, including developing needed materials, power-point presentations, arranging discussions, and facilitating interactions
Develop and track project budgets and conduct project analysis and report to director and executive management
Provide subject matter expertise and support to other project managers
Assigned limited management responsibilities for certain functions, units, and programs depending on the circumstances
Provides data collection, information generation, interpretation of results, and formulation of conclusions or recommendations based on the results
Prepares reports, special documents, and publications in accordance with the assignment
Manages a wide range of financial, administrative, professional, management, and community issues and problems as assigned, working on various financial, administrative, professional, management, and community matters and solving problems ranging from easy to moderate
Directors' Office Project Manager
Houston Airport System
Houston
08.2019 - 04.2020
Performed project management duties for the Director's Office of the Houston Airport System (HAS)
Prepared overall project plan and controlled delivery of individual elements via Smart sheets, SAP, ERP, Excel, SharePoint, ProDIGIQ, WebEx, Jira, Monday.com, Asana and Oracle NetSuite
Led project planning and development, quality control, and final review to control milestones and deliverables
Interacted with clients throughout projects to present updates, incorporate feedback and redirect concerns
Led strategic decision-making in situations with limited information and tight time constraints
Coordinated project teams, outsourcing work where required
Liaised with the team to define project scope, timelines, resources, and requirements
Produced and submitted comprehensive project schedules and updates to management
Coached and mentored team members to inspire the highest contribution through talent acknowledgment
Analyzed trends and produced strategic recommendations for businesses to proactively address systemic issues
Responsible for the management of all Department-Wide correspondence and travel activities that require the Director's review and/or approval
Collaborated directly with all HAS key stakeholders and senior leadership on the plan, process, and execution
Performed other duties as assigned/requested by the immediate Supervisor, including Executive administrative tasks
Managed continuous project monitoring and management, including developing forecasts, tracking expenses, and approving payments
Enhanced development and drove the continuous improvement of the project delivery process by providing strong program leadership
Maintained vital business functions throughout unexpected events and managed disaster recovery
Communicated with clients to convey deadlines, the scope of work, and potential challenges throughout the project timeline
Utilized a forward-thinking approach to uncovering and solving stakeholder concerns.
Quality Audit Administrator/Project Manager
United Airlines, Inc
06.2011 - 07.2018
Prepared overall project plan and controlled delivery of individual elements via Smart sheets, SAP, ERP, Excel, SharePoint, ProDIGIQ
Interacted with clients throughout projects to present updates, incorporate feedback and redirect concerns
Completed duties as a customer service refund agent and performed basic accounting functions within various specialized revenue accounting areas such as payments received, billings, and tickets issued/used
Led project planning and development, quality control, and final review to control milestones and deliverables
Audited accounting data, refund claims, baggage claims, processed/calculated check requests, debit/credit memos, and journal vouchers with full compliance and accountability
Conducted research and resolved any accounting discrepancies promptly
Collaborated with external contacts as required on all accounting matters
Performed extensive data entry of accounting data; edited/audited daily passenger and cargo statistics; distributed/stored month-end closing statistical reports; and generated cargo statistics for government reporting
New employee training, management departmental cross-training and systems training.
National Accounts Client Manager/Project Manager
Goodman Manufacturing, Inc
06.2006 - 10.2009
Directed, motivated and disciplined staff to achieve performance goals
Improved production planning with on-point monthly and quarterly forecasting
Expanded business operations with effective utilization of customer-focused, forwardthinking strategies
Managed three Multi-Million-dollar National Account Client projects and accounts and applied strategies to avoid delinquency or overdue payments in accounts receivables
Counseled clients as needed on collection efforts and handled account updates and corrections
Analyzed logistics, supply chain, and manufacturing of warehouse stock
Evaluated client records for closing, reducing, and increasing credit limits or collection attempts based on earnings, payment history, and purchase activity
Communicated with staff at various credit associations and other businesses for information exchanges on credit ratings or other data
Conducted detailed investigations on customer complaints in person or by phone for successful resolutions.
Implementation Specialist
Amegy Bank
Houston, Texas
06.2003 - 05.2006
Created comprehensive user documentation outlining processes, procedures, and troubleshooting techniques.
Established communication protocols with customers related to implementation timeline expectations.
Maintained detailed records of all changes made during the implementation process.
Worked with vendors when necessary in order to obtain needed resources or materials.
Conducted training sessions for users on how to use the newly implemented software program.
Senior Division Order Analyst
Apache Corporation
Houston, Texas
06.1996 - 05.2003
Conducted thorough analysis of title opinions, land contracts, operating agreements, and oil and gas leases
Partnered with cross-functional teams including finance, accounting, and legal to assess ownership arrangements and lease burdens.
Managed the processing of probate information and transfer documents from interest owners
Worked closely with Land staff in clearing and curing title
Conduct billing and revenue in in-House Land Systems
Prepared detailed reports summarizing findings from title reviews for senior management review.
Ensured that all division orders were filed accurately with local governments within established deadlines.
Maintained accurate records of all division orders processed in accordance with company policies and procedures.
Education
Master of Science - Organizational, Leadership, Human Resources
Belhaven University
Jackson, Mississippi
Bachelor of Arts - Business, HR, Business Management