Summary
Overview
Work History
Education
Skills
Timeline
Generic

MIRANDA ETHERIDGE

Houston,TX

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

28
28
years of professional experience

Work History

Business Owner/Teacher/Trainer

Professional Perspective Resumes LLC
Houston, TX
08.2022 - Current
  • Developing high quality business strategies and plans ensuring their alignment with short-term and long-term objectives
  • Leading and motivating subordinates to advance employee engagement develop a high performing managerial team
  • Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
  • Make high-quality investing decisions to advance the business and increase profits
  • Enforce adherence to legal guidelines and in-house policies to maintain the company's legality and business ethics
  • Review financial and non-financial reports to devise solutions or improvements
  • Build trust relations with key partners and stakeholders and act as a point of contact for important shareholders
  • Analyze problematic situations and occurrences and provide solutions to ensure company survival and growth

Organizational Management Analyst / Project Manager

Houston Airport System
Houston
04.2020 - 08.2022
  • Provide project management expertise with monitoring and tracking multiple ongoing projects and provide critical insights to project owners utilizing project management systems such as Smart sheets, SAP, ERP, Excel, SharePoint, ProDIGIQ, WebEx, Jira, Monday.com, Asana and Oracle NetSuite
  • Responsible for Contract Bidding, Project Scope Analysis, Contract Negotiations, Conflict Resolution
  • Strategized alternative procedures based on collected data
  • Conduct project analysis and report to Executive Management
  • Create, manage, and maintain comprehensive project documentation library using designated applications and tools
  • Conduct project-related activities, including developing needed materials, power-point presentations, arranging discussions, and facilitating interactions
  • Develop and track project budgets and conduct project analysis and report to director and executive management
  • Provide subject matter expertise and support to other project managers
  • Assigned limited management responsibilities for certain functions, units, and programs depending on the circumstances
  • Provides data collection, information generation, interpretation of results, and formulation of conclusions or recommendations based on the results
  • Prepares reports, special documents, and publications in accordance with the assignment
  • Manages a wide range of financial, administrative, professional, management, and community issues and problems as assigned, working on various financial, administrative, professional, management, and community matters and solving problems ranging from easy to moderate

Directors' Office Project Manager

Houston Airport System
Houston
08.2019 - 04.2020
  • Performed project management duties for the Director's Office of the Houston Airport System (HAS)
  • Prepared overall project plan and controlled delivery of individual elements via Smart sheets, SAP, ERP, Excel, SharePoint, ProDIGIQ, WebEx, Jira, Monday.com, Asana and Oracle NetSuite
  • Led project planning and development, quality control, and final review to control milestones and deliverables
  • Interacted with clients throughout projects to present updates, incorporate feedback and redirect concerns
  • Led strategic decision-making in situations with limited information and tight time constraints
  • Coordinated project teams, outsourcing work where required
  • Liaised with the team to define project scope, timelines, resources, and requirements
  • Produced and submitted comprehensive project schedules and updates to management
  • Coached and mentored team members to inspire the highest contribution through talent acknowledgment
  • Analyzed trends and produced strategic recommendations for businesses to proactively address systemic issues
  • Responsible for the management of all Department-Wide correspondence and travel activities that require the Director's review and/or approval
  • Collaborated directly with all HAS key stakeholders and senior leadership on the plan, process, and execution
  • Performed other duties as assigned/requested by the immediate Supervisor, including Executive administrative tasks
  • Managed continuous project monitoring and management, including developing forecasts, tracking expenses, and approving payments
  • Enhanced development and drove the continuous improvement of the project delivery process by providing strong program leadership
  • Maintained vital business functions throughout unexpected events and managed disaster recovery
  • Communicated with clients to convey deadlines, the scope of work, and potential challenges throughout the project timeline
  • Utilized a forward-thinking approach to uncovering and solving stakeholder concerns.

Quality Audit Administrator/Project Manager

United Airlines, Inc
06.2011 - 07.2018
  • Prepared overall project plan and controlled delivery of individual elements via Smart sheets, SAP, ERP, Excel, SharePoint, ProDIGIQ
  • Interacted with clients throughout projects to present updates, incorporate feedback and redirect concerns
  • Completed duties as a customer service refund agent and performed basic accounting functions within various specialized revenue accounting areas such as payments received, billings, and tickets issued/used
  • Led project planning and development, quality control, and final review to control milestones and deliverables
  • Audited accounting data, refund claims, baggage claims, processed/calculated check requests, debit/credit memos, and journal vouchers with full compliance and accountability
  • Conducted research and resolved any accounting discrepancies promptly
  • Collaborated with external contacts as required on all accounting matters
  • Performed extensive data entry of accounting data; edited/audited daily passenger and cargo statistics; distributed/stored month-end closing statistical reports; and generated cargo statistics for government reporting
  • New employee training, management departmental cross-training and systems training.

National Accounts Client Manager/Project Manager

Goodman Manufacturing, Inc
06.2006 - 10.2009
  • Directed, motivated and disciplined staff to achieve performance goals
  • Improved production planning with on-point monthly and quarterly forecasting
  • Expanded business operations with effective utilization of customer-focused, forwardthinking strategies
  • Managed three Multi-Million-dollar National Account Client projects and accounts and applied strategies to avoid delinquency or overdue payments in accounts receivables
  • Counseled clients as needed on collection efforts and handled account updates and corrections
  • Analyzed logistics, supply chain, and manufacturing of warehouse stock
  • Evaluated client records for closing, reducing, and increasing credit limits or collection attempts based on earnings, payment history, and purchase activity
  • Communicated with staff at various credit associations and other businesses for information exchanges on credit ratings or other data
  • Conducted detailed investigations on customer complaints in person or by phone for successful resolutions.

Implementation Specialist

Amegy Bank
Houston, Texas
06.2003 - 05.2006
  • Created comprehensive user documentation outlining processes, procedures, and troubleshooting techniques.
  • Established communication protocols with customers related to implementation timeline expectations.
  • Maintained detailed records of all changes made during the implementation process.
  • Worked with vendors when necessary in order to obtain needed resources or materials.
  • Conducted training sessions for users on how to use the newly implemented software program.

Senior Division Order Analyst

Apache Corporation
Houston, Texas
06.1996 - 05.2003
  • Conducted thorough analysis of title opinions, land contracts, operating agreements, and oil and gas leases
  • Partnered with cross-functional teams including finance, accounting, and legal to assess ownership arrangements and lease burdens.
  • Managed the processing of probate information and transfer documents from interest owners
  • Worked closely with Land staff in clearing and curing title
  • Conduct billing and revenue in in-House Land Systems
  • Prepared detailed reports summarizing findings from title reviews for senior management review.
  • Ensured that all division orders were filed accurately with local governments within established deadlines.
  • Maintained accurate records of all division orders processed in accordance with company policies and procedures.

Education

Master of Science - Organizational, Leadership, Human Resources

Belhaven University
Jackson, Mississippi

Bachelor of Arts - Business, HR, Business Management

Belhaven University
Jackson, Mississippi

Skills

  • Leadership Experience
  • IT systems/Project Managing
  • Organizational Projects/Contracts
  • Project & Trend analysis
  • Oracle & WebEx
  • SharePoint
  • Contract Bidding
  • Project Scope Analysis
  • SAP & ERP
  • Smart sheets & MS Office
  • Stakeholder Relationships
  • Expert Business Analysis
  • Superior Analytical Skills
  • Organizational Dashboard
  • Contract Negotiations Compliance
  • Experienced Public Speaking

Timeline

Business Owner/Teacher/Trainer

Professional Perspective Resumes LLC
08.2022 - Current

Organizational Management Analyst / Project Manager

Houston Airport System
04.2020 - 08.2022

Directors' Office Project Manager

Houston Airport System
08.2019 - 04.2020

Quality Audit Administrator/Project Manager

United Airlines, Inc
06.2011 - 07.2018

National Accounts Client Manager/Project Manager

Goodman Manufacturing, Inc
06.2006 - 10.2009

Implementation Specialist

Amegy Bank
06.2003 - 05.2006

Senior Division Order Analyst

Apache Corporation
06.1996 - 05.2003

Master of Science - Organizational, Leadership, Human Resources

Belhaven University

Bachelor of Arts - Business, HR, Business Management

Belhaven University
MIRANDA ETHERIDGE