Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Evans

Tooele,UT

Summary

Customer service professional with proven background in resolving customer concerns efficiently and effectively. Known for fostering collaborative team efforts and achieving consistent results. Reliable and adaptable, with excellent communication and conflict resolution skills.

Overview

11
11
years of professional experience

Work History

Customer Advocate

Select Portfolio Servicing
05.2017 - 03.2025
  • Assisted customers with inquiries to enhance satisfaction and resolve issues efficiently.
  • Provided support in managing customer accounts, ensuring accurate information handling.
  • Served as a liaison between clients and internal departments to facilitate seamless coordination of efforts towards meeting client objectives.
  • Collaborated with team members to streamline processes for improved service delivery.

Fraud Prevention Specialist

Discover Card Financial Services
02.2016 - 05.2017
  • Analyzed transaction data to identify and mitigate fraud risks effectively.
  • Monitored account activity to detect suspicious behavior and initiate investigations.
  • Improved customer trust by promptly addressing and resolving fraud-related inquiries and complaints.
  • Managed fraud-related escalations and disputes, resolving issues promptly and professionally.

Customer Service Representative

Utah Transit Authority
01.2015 - 12.2015
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Implemented process improvements that streamlined service delivery and increased efficiency.
  • Responded to customer requests for products, services, and company information.
  • Responded proactively and positively to rapid change.

Bank Teller

Cyprus Credit Union
03.2014 - 01.2015
  • Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
  • Managed cash handling procedures, maintaining balanced drawers and minimizing discrepancies.
  • Assisted customers with account inquiries, demonstrating strong product knowledge and service orientation.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Education

Bachelor in Elementary Education -

Western Governors University
Salt Lake City, UT
06-2029

High School Diploma -

Copper Hills High School
West Jordan, UT
06-2014

Skills

  • Customer relations
  • Collaborative teamwork
  • Critical thinking abilities
  • Consistent reliability

Timeline

Customer Advocate

Select Portfolio Servicing
05.2017 - 03.2025

Fraud Prevention Specialist

Discover Card Financial Services
02.2016 - 05.2017

Customer Service Representative

Utah Transit Authority
01.2015 - 12.2015

Bank Teller

Cyprus Credit Union
03.2014 - 01.2015

Bachelor in Elementary Education -

Western Governors University

High School Diploma -

Copper Hills High School

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