Miranda Evans
Wendell,NC
Summary
Driven Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
10
10
years of professional experience
Work History
CSR Supervisor/Manager
Mosquito Joe
01.2021 - Current
- Oversaw 4 customer service representatives to guarantee outstanding support for callers with service-related inquiries.
- Coordinated with general manager to streamline day-to-day operations and ensure effective workflow.
- Enhanced customer satisfaction scores by implementing effective conflict resolution and problem-solving strategies.
- Assisted in training staff to improve skills and knowledge. Supported goal-setting initiatives and tracked progress. Conducted performance reviews to provide constructive feedback.
- Assigned tasks to administrative support staff to enhance office efficiency.
- Managed resolution of significant customer complaints to enhance overall satisfaction.
- Oversaw management of text, email, and social media channels alongside LSA dashboards.
- Partnered with General Manager and Technician Supervisor to drive organizational objectives forward.
- Oversaw customer service operations during peak periods and staffing shortages.
- Assisted with daily office opening and closing tasks. Supported team members in maintaining a clean and organized workspace. Helped manage office supplies and inventory effectively.
- Facilitated comprehensive interviews to evaluate candidate qualifications and cultural fit.
- Optimized routing strategies for 20 technicians servicing over 200 properties daily.
Customer Service Representative
Mosquito Joe
03.2020 - 01.2021
- Sustained strong relationships with clients and staff to create a collaborative work environment.
- Ensured client satisfaction and address concerns promptly.
- Executed sales calls to drive new customer acquisition and promote services and deals effectively.
- Elevated customer satisfaction by streamlining communication through prompt responses to telephone calls and emails.
- Communicate services and offerings.
- Cultivated customer relationships through proactive follow-up engagements.
- Directed mass notification processes to enhance communication efficiency.
- Coordinated with a team of 20+ technicians to troubleshoot and resolve on-site challenges, including locked gates and loose dogs.
- Optimized office desk layout to enhance workflow efficiency and task execution.
Beauty Consultant
Walgreens
12.2018 - 02.2020
- Identified client needs and recommended products based on preferences and requirements.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Enrolled new customers into rewards and savings program
- Met sales goals, supporting organizational health through consistent and reliable service.
- Recommended specific skin care, hair, and beauty products to meet individual customer needs.
- Recommended products to customers, thoroughly explaining details.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Managed up keep of counters, shelves, and inventory
Customer Service Associate/Beauty Advisor
Walgreens
10.2015 - 11.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Oversaw daily cash transaction processes to ensure accuracy and compliance.
- Explained charges, fees, terms of sales and service agreements to customers
- Managed inventory levels by efficiently stocking shelves with products.
Education
High School Diploma -
Mountain Ridge High School
Glendale, AZSkills
- SALES
- BUSINESS DEVELOPMENT
- STAFF TRAINING
- LEADERSHIP
- PROJECT MANAGEMENT
- ORGANIZATIONAL SKILLS
- COMMUNICATION
- PROBLEM SOVING
- MAKEUP APPLICATION
- CUSTOMER SERVICE
- PRODUCT KNOWLEDGE
- TRAINING
- INVENTORY MANAGEMENT
Skills
- Team Management
- Customer Loyalty
- Inventory Accuracy
- Accounts Payable and Receivable
Timeline
CSR Supervisor/Manager
Mosquito Joe
01.2021 - Current
Customer Service Representative
Mosquito Joe
03.2020 - 01.2021
Beauty Consultant
Walgreens
12.2018 - 02.2020
Customer Service Associate/Beauty Advisor
Walgreens
10.2015 - 11.2018
High School Diploma -
Mountain Ridge High School