Miranda Fadness
San Diego
Summary
Education professional with strong background in fostering communication and building relationships. Skilled in team collaboration and adept at navigating changing needs to achieve results. Expertise in conflict resolution, project management, and strategic planning. Reliable, adaptable, and focused on driving success through effective partnerships and clear communication. Hardworking and successful at building positive relationships with students to facilitate academic excellence.
Overview
18
18
years of professional experience
Work History
Corporate Enrollment Services Liason
University of Arizona Global Campus
01.2014 - Current
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Achieved a 30% month-over-month increase in enrollment by leveraging connections and driving growth through referral initiatives.
- Actively engaged and spearheaded marketing initiatives, researching, planning, and implementing new strategies while managing and mentoring new student enrollments.
- Top performer in enrollment, mentorship, retention, and student experience.
Enrollment Manager
Bridgepoint Education/Zovio
01.2011 - 01.2014
- Supervised a team of 15 enrollment services advisors, guiding and coaching them in enrollment objectives, while ensuring growth and team success.
- Provided training and onboarding for new employees across all departments.
- Facilitated cross-functional collaboration between departments to create seamless experiences for prospective students throughout the enrollment journey.
- Spearheaded efforts to enhance diversity recruitment, improving representation across all programs.
- Advised leadership on enrollment projections, providing data-driven insights for strategic planning and resource allocation decisions.
- Developed strategic marketing campaigns for increased program visibility, resulting in higher enrollment numbers.
Enrollment Counselor
Ashford University
09.2009 - 01.2011
- Developed strong relationships with potential students, resulting in increased referrals and enrollments.
- Guided students through degree choice, career path, and their entire academic journey.
- Mentored newly hired employees, establishing training standards and procedures to streamline the onboarding process for the team.
- Increased program visibility through effective networking within local communities and schools, fostering partnerships that led to increased enrollment opportunities.
- Collaborated with admissions team members to improve overall departmental performance and reach enrollment goals.
- Provided ongoing support to enrolled students, ensuring a smooth transition into their academic programs.
- Coordinated efforts with faculty members to establish clear expectations and ensure ongoing student success throughout their academic careers.
Audience Services Representative
KPBS
03.2007 - 09.2009
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Fostered a positive work environment by actively participating in team-building activities and promoting open communication between colleagues.
Education
Master of Arts - Education
The University of Arizona Global Campus
San Diego, CA06-2014
Master of Arts - Healthcare Administration
The University of Arizona Global Campus
Chandler, AZ12-2011
Bachelor of Science - Public Administration
San Diego State University
San Diego, CA05-2009
Skills
- Team collaboration
- Collaborative relationships
- Issue resolution
- Cross-functional communications
- Policies and procedures implementation
- Strategic partnerships
- Proficient in Salesforce, CampusVue, Canvas, Blackboard, Verint, Five9, Microsoft Office Suite, Waypoint
- Teamwork and collaboration
- Relationship building
Accomplishments
Student success assistant-Mentor and coach students by providing additional support via zoom.
Active participant in Center for Women's leadership at Forbes School of Business and Technology, Forbes School of Business & Leadership Club, Corporate partnerships in K-12/Education, and the Human services Club.
Timeline
Corporate Enrollment Services Liason
University of Arizona Global Campus
01.2014 - Current
Enrollment Manager
Bridgepoint Education/Zovio
01.2011 - 01.2014
Enrollment Counselor
Ashford University
09.2009 - 01.2011
Audience Services Representative
KPBS
03.2007 - 09.2009
Master of Arts - Education
The University of Arizona Global Campus
Master of Arts - Healthcare Administration
The University of Arizona Global Campus
Bachelor of Science - Public Administration
San Diego State University
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