Summary
Overview
Work History
Education
Skills
Timeline
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Miranda Fazio

Birch Run,MI

Summary

Well-qualified Logistics Coordinator proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

10
10
years of professional experience

Work History

Logistics Coordinator

Woodland Direct
08.2018 - Current
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Tracked orders and notified customers of status or potential delays.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Conducted investigations to resolve issues related to logistics and cargo movements.

Repair Liaison

Jared: The Galleria Of Jewelry
11.2016 - 08.2018
  • Managed repair requests, prioritizing tasks according to urgency and resource availability.
  • Identified opportunities for service improvements based on customer feedback and industry trends.
  • Negotiated favorable agreements with vendors, securing better pricing on parts without sacrificing quality or performance standards.
  • Streamlined repair processes for increased efficiency and reduced turnaround time.
  • Mentored new employees on company policies and procedures, contributing to more cohesive team environment.
  • Implemented process improvements that resulted in decreased wait times for customers seeking repairs.
  • Collaborated with technicians to ensure high-quality repairs, resulting in fewer repeat issues.
  • Resolved customer complaints professionally, maintaining positive client relationships despite challenges faced during the repair process.

Visual Merchandiser

American Girl
08.2014 - 01.2016
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Assisted with special event planning and execution, incorporating creative visual elements to enhance overall atmosphere and support promotional objectives.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
  • Increased customer traffic through effective window displays that showcased new products and promotions.

Education

Associate of Applied Science - Marketing & Management

The Art Institute of Atlanta
Charlotte, NC

Certificate - Graphic Design

York Technical College
Rock Hill, SC

Skills

  • Problem-Solving
  • Decision-Making
  • Logistics Analysis
  • Customer Service
  • Shipment Tracking
  • Transportation Planning
  • Transportation Management
  • Shipping procedures
  • Order Management
  • NetSuite Implementation

Timeline

Logistics Coordinator

Woodland Direct
08.2018 - Current

Repair Liaison

Jared: The Galleria Of Jewelry
11.2016 - 08.2018

Visual Merchandiser

American Girl
08.2014 - 01.2016

Associate of Applied Science - Marketing & Management

The Art Institute of Atlanta

Certificate - Graphic Design

York Technical College

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Miranda Fazio