Miranda Fitch

• In office phlebotomist
• Currently have knowledge of checking people in and out, billing, dealing with customer service on billing disputes,and coding
• Very knowledgeable and filing patient charts and HIPAA requirements
• Phone experience speaking with patients
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Processed payments and applied to customer balances.
• Confirmed appointments, communicated with clients, and updated client records.
• Developed strong rapport with patients through compassionate care and empathetic communication during potentially stressful procedures.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.

• Worked closely with doctors and nurses in the ICU and other areas of the hospital
• Registered patients for outpatient labs and drew their labs
• Good computer skills and I have knowledge in Excel and various other computer applications
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Improved patient comfort and trust with compassionate communication and professional bedside manner.

I only left my position at the VA because there were no full time positions open at the time. I had to stay with my full time job as this one was a secondary job.

• Addressed questions and concerns to educate patients on collection process and procedures.
• Participated in continuing education programs to stay up to date on new technologies and procedures.
• Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Used personal protective equipment correctly to protect coworkers and patients.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Conducted venipuncture and other CT procedures.
• Verified patients' identification for proper sample collection.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

• Performed venipunctures on elderly, adults, and children
• Took X-rays
• Preformed complete blood counts and processed urine samples
• Prepared specimens for send outs
• Worked closely with doctors and nurses
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
• Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.

• Registered donors and collected medical history
• Took vital signs and did finger sticks to check for anemia
• Set up and taking down of equipment at the start and end to each day
• Performed venipunctures and monitored donors during the process
• End of the day charting and cleaning
• Greeted every patient with personable approach and provided knowledgeable service.
• Upheld HIPAA regulations and standards for protecting patient information.
• Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
• Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
• Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.