Miranda Griffith-Fletcher
Customer Service
Cleveland,GA
Summary
Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Punctual Delivery Driver possessing current Class C and clean driving record. Safety-conscious and proactive in inspecting and maintaining vehicles. Focused on maintaining accurate delivery records, recording tracking information and completing driver log and truck performance forms. Focused and safety-conscious Driver with history of delivering packages. Top team member with strong stats and delivery performance. Observant at all times to avoid accidents or incidents. Hardworking employee enthusiastic about learning in all types of field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Energetic Delivery Woman focused on maintaining accurate delivery records, recording tracking information. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Delivery Driver
Doordash
Gainesville, GA
02.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed corporate procedures to maintain company and customer data confidentiality.
Reservations Manager
Uhual
Oakwood, GA
03.2020 - 07.2021
- Maintained accurate records of bookings on rental reservation system and forecasted probable revenue streams.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved rental and mileage rate.
- Spoke with local customers to arrange discounted offers to improve booking levels.
- Consulted with central reservations to discuss new rate plans and promotions.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Worked closely with front desk to achieve full occupancy of property.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Handled billing information over phone.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
Education
Associate of Science - Medical Administration
Rasmussen College
Ocala, FL 08.2022 - Current
GED -
North Georgia Technical College
Clarkesville, GA 06.2010 - 06.2010
Skills
Map reading and navigation skills
Timeline
Associate of Science - Medical Administration
Rasmussen College
08.2022 - Current
Delivery Driver
Doordash
02.2021 - Current
Reservations Manager
Uhual
03.2020 - 07.2021
GED -
North Georgia Technical College
06.2010 - 06.2010