Miranda Forar
Lake Charles,LA
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Shift Manager
Roly Poly Sandwhiches
08.2021 - 10.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Shift Leader
Chartwells Compass Group
08.2016 - 08.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Team Lead Trainer
Taco Bell
08.2018 - 08.2019
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
- Maintained updated records regarding trainee''s progress, attendance, and feedback to enhance the effectiveness of training programs.
Shift Lead
Burger King
03.2017 - 08.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Guest Room Attendant
The Service Companies
03.2014 - 08.2016
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Inspected rooms to identify and address maintenance issues, improving overall guest experience.
- Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
- Inspected rooms to confirm adherence to department standards.
- Reported damages, disturbances and shortcomings to supervisor.
Education
High School Diploma -
Parkview Baptist School
Sulphur, LA03.2014
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Staff Motivation
- Opening and closing procedures
- Punctual and Reliable
- Accurate money handling
- Handling Customer Complaints
- Training and mentoring
- Delegating Work
- Documentation And Reporting
- Hiring and Recruiting
- Sales Strategies
Timeline
Shift Manager
Roly Poly Sandwhiches
08.2021 - 10.2023
Team Lead Trainer
Taco Bell
08.2018 - 08.2019
Shift Lead
Burger King
03.2017 - 08.2018
Shift Leader
Chartwells Compass Group
08.2016 - 08.2021
Guest Room Attendant
The Service Companies
03.2014 - 08.2016
High School Diploma -
Parkview Baptist School
Similar Profiles
Huyen Trang TruongHuyen Trang Truong
Childcare Educator at Roly Poly ChildcareChildcare Educator at Roly Poly Childcare
ROCIO ANDREA RUIZ DIAZ GONZALEZROCIO ANDREA RUIZ DIAZ GONZALEZ
Childcare Assistant at Roly PolyChildcare Assistant at Roly Poly
Rachelle AndrusRachelle Andrus
Cashier Assistant at Roly PolyCashier Assistant at Roly Poly